Think about it: The first time you do something is all about learning. You tend to get the biggest insights about what NOT to do.
This can be either disturbing or encouraging.
Most often, when something is important to them, people tend to plan and wait and plan (and plan some more) until they think everything is perfect.
It never is.
Naturally, we get better every time we experience something. So, what's the better solution to getting really good at something that is really important? Jump in and experience it as QUICKLY as possible as OFTEN as possible until you hone & fine tune it to your ultimate goal of excellence. We have to get past the "I'm not 100% sure what I'm doing" phase and to the much more profitable (and enjoyable) "I know what I'm doing" phase - quickly - to gain a competitive edge.
At Disney, we used to call this "80% and Go". It meant that when we were about 80% sure it was the right thing to do, we initiated action - even if we weren't quite sure of the details. The plan was to be hyper-aware of the feedback/learning you get at every step and adjust as best you can in the moment. Some Fortune 500 companies call this "rapid iteration". It simply means "the way to develop mastery is to do it as fast and as often as possible and learn your way to success".
What things are YOU planning/waiting on today?
Think about it. But more importantly, do something about it...today!
Showing posts with label implementation. Show all posts
Showing posts with label implementation. Show all posts
Tuesday, June 21, 2011
Wednesday, June 8, 2011
The Leader's Pathway
There is one primary measure of a leader: Do they have followers? It's been said that a leader without followers is just someone out taking a walk. Trite sayings aside, what does a good leader do that others do not?
The three things that set a good leader apart from "wanna-be's" is that he/she:
1. Knows the way - An effective leader has done the research to understand how long-term success works. They focus not only on getting results, but how they achieve those results. Building a working knowledge of operations, finances, and people (both employees and customers) lays the foundation of "getting the tools in the toolkit".
2. Goes the way - Having tools is nice, but it doesn't accomplish anything unless the tools are taken out and utilized. Followers universally expect their leaders to have integrity. In addition to knowing how things should be, a good leader "walks the talk" - being an example of how to actually do the right things right - and achieve sustainable success. Someone once said: "You can read all the books in the world about swimming, but unless you actually get in the water, you probably won't be much of a swimmer." Leaders actually perform.
3. Shows the way - In addition to knowing and doing, a great leader develops others along the way. While the primary responsibility of a leader is to help others accomplish goals, growing other leaders in the process is what leaves the longest-lasting legacy. Making a difference in what you can do is good. Helping multiplied leaders make a difference (domino effect of developing leaders who, in turn, develop additional leaders, and so on) is the measure of truly great leaders.
Which kind of leader are you? What path are you on? What legacy are you creating?
Think about it. But more importantly, do something about it...today!
The three things that set a good leader apart from "wanna-be's" is that he/she:
1. Knows the way - An effective leader has done the research to understand how long-term success works. They focus not only on getting results, but how they achieve those results. Building a working knowledge of operations, finances, and people (both employees and customers) lays the foundation of "getting the tools in the toolkit".
2. Goes the way - Having tools is nice, but it doesn't accomplish anything unless the tools are taken out and utilized. Followers universally expect their leaders to have integrity. In addition to knowing how things should be, a good leader "walks the talk" - being an example of how to actually do the right things right - and achieve sustainable success. Someone once said: "You can read all the books in the world about swimming, but unless you actually get in the water, you probably won't be much of a swimmer." Leaders actually perform.
3. Shows the way - In addition to knowing and doing, a great leader develops others along the way. While the primary responsibility of a leader is to help others accomplish goals, growing other leaders in the process is what leaves the longest-lasting legacy. Making a difference in what you can do is good. Helping multiplied leaders make a difference (domino effect of developing leaders who, in turn, develop additional leaders, and so on) is the measure of truly great leaders.
Which kind of leader are you? What path are you on? What legacy are you creating?
Think about it. But more importantly, do something about it...today!
Sunday, November 14, 2010
Getting Extraordinary with Ordinary
I'm not much into formulas. I'm not a number-crunching/stats kinda guy - over and beyond the bottom line "what are the results?" type. However, after many years of talking with other leaders about what it takes to get superior results, most are stunned to hear what I have found while working with dozens of Fortune 500 companies:
Ordinary tactics + discipline = Extraordinary results.
Let me explain:
Have you noticed that when you read about what world-class companies say they do to achieve amazing outcomes, you (like most professionals) think "well, that's obvious" or "that makes sense"? Most of what these outstanding businesses do is not super-secret, mysterious proprietary strategies or tools. They follow a path to success that has been followed by many other consistently successful companies before them. the have leaders that are role models. they engage their employees in working together effectively and in creating innovative solutions. The exceed the expectations of their external customers by attending to the details that they care most about throughout their entire experience. they focus on low/no cost investments that make good business sense for the long-term.
Then why isn't everyone getting world-class results as well? They don't (sufficiently) focus on the "ordinary" discipline of consistent implementation. They fail to be consistent/fair in their accountability of behaviors. They don't take the risk of being courageous enough to be transparent in how they face the truth/reality of their individual and team performance. Ordinary "do the right thing" effort has, unfortunately, become uncommon.
It's easier to talk the talk than to walk the walk. It's easier to write a bonus check than to have a thoughtful token of appreciation. It's easier to entertain the idea of success rather than experience the sacrifice required to achieve it.
There's nothing extraordinary about proven strategies - we know what to do. If we're not getting the results, it's because we simply fail to:
- take a cold, unblinking look at ourselves
- take the time to identify root causes and the natural consequences
- invest in building healthy, long-term working relationships
- won't consistently make the constantly-required behaviors that lead to the results we desire
Those who want the easy way out always balk at this truth. It's not sexy or "business as usual". But it is simple - and what has been proven to work. Just look at those renowned organizations who are experiencing consistent success. What works - works!
So if you want extraordinary results, simply look to proven (ordinary) tactics and the tried and true (ordinary) discipline of implementing those tactics. If you need help, go out and get it, but no one achieves real success until they bridge this gap. NO one.
So, you want to be a SOMEone, or a NO one?
Think about it. But more importantly, do something about it...today!
Ordinary tactics + discipline = Extraordinary results.
Let me explain:
Have you noticed that when you read about what world-class companies say they do to achieve amazing outcomes, you (like most professionals) think "well, that's obvious" or "that makes sense"? Most of what these outstanding businesses do is not super-secret, mysterious proprietary strategies or tools. They follow a path to success that has been followed by many other consistently successful companies before them. the have leaders that are role models. they engage their employees in working together effectively and in creating innovative solutions. The exceed the expectations of their external customers by attending to the details that they care most about throughout their entire experience. they focus on low/no cost investments that make good business sense for the long-term.
Then why isn't everyone getting world-class results as well? They don't (sufficiently) focus on the "ordinary" discipline of consistent implementation. They fail to be consistent/fair in their accountability of behaviors. They don't take the risk of being courageous enough to be transparent in how they face the truth/reality of their individual and team performance. Ordinary "do the right thing" effort has, unfortunately, become uncommon.
It's easier to talk the talk than to walk the walk. It's easier to write a bonus check than to have a thoughtful token of appreciation. It's easier to entertain the idea of success rather than experience the sacrifice required to achieve it.
There's nothing extraordinary about proven strategies - we know what to do. If we're not getting the results, it's because we simply fail to:
- take a cold, unblinking look at ourselves
- take the time to identify root causes and the natural consequences
- invest in building healthy, long-term working relationships
- won't consistently make the constantly-required behaviors that lead to the results we desire
Those who want the easy way out always balk at this truth. It's not sexy or "business as usual". But it is simple - and what has been proven to work. Just look at those renowned organizations who are experiencing consistent success. What works - works!
So if you want extraordinary results, simply look to proven (ordinary) tactics and the tried and true (ordinary) discipline of implementing those tactics. If you need help, go out and get it, but no one achieves real success until they bridge this gap. NO one.
So, you want to be a SOMEone, or a NO one?
Think about it. But more importantly, do something about it...today!
Monday, November 1, 2010
Not Just Hardware
I just returned from serving as a judge for the Singapore Experience Awards - an event that honors the best business practices (and results) of organizations across industries throughout Singapore. While the visit to Singapore was excellent as always, this particular trip provided an interesting new insight.
An executive of a large international technology corporation mentioned that their renowned success throughout the world was not the result of their amazing hardware, but of what he called "heartware" - the passion of his engaged employees. He recognized that without their passion for innovation and executing their plans to the highest standard, their products would simply be more in a market of mediocre "things".
Interesting that, in a land that is so well known for how they embrace technology, they have the strategic wisdom to place a premium on what actually creates that technology.
A rare insight we could all benefit from, I think.
Consider all the competitors in your industry. For the most part, you all have access to the same resources - offices, office supplies, computers, raw materials, time, etc. What typically determines the outcomes of an organization is how they utilize those common resources. The best do so in decidedly UNcommon ways.
When was the last time you focused on upgrading YOUR "heartware" at work? By shifting how you select, train, communicate, and reward your team you can transform what you achieve with your resources. Or, as Walt Disney once said "taking ordinary resources and creating extraordinary results"...to optimize your competitive edge.
Think about it. But more importantly, do something about it...today!
An executive of a large international technology corporation mentioned that their renowned success throughout the world was not the result of their amazing hardware, but of what he called "heartware" - the passion of his engaged employees. He recognized that without their passion for innovation and executing their plans to the highest standard, their products would simply be more in a market of mediocre "things".
Interesting that, in a land that is so well known for how they embrace technology, they have the strategic wisdom to place a premium on what actually creates that technology.
A rare insight we could all benefit from, I think.
Consider all the competitors in your industry. For the most part, you all have access to the same resources - offices, office supplies, computers, raw materials, time, etc. What typically determines the outcomes of an organization is how they utilize those common resources. The best do so in decidedly UNcommon ways.
When was the last time you focused on upgrading YOUR "heartware" at work? By shifting how you select, train, communicate, and reward your team you can transform what you achieve with your resources. Or, as Walt Disney once said "taking ordinary resources and creating extraordinary results"...to optimize your competitive edge.
Think about it. But more importantly, do something about it...today!
Sunday, September 5, 2010
Multiplying Your Impact
I had an interesting conversation this week with a client about how they seem busier than ever, but don't seem to be accomplishing as much as they need to.
A pretty common problem, based on what I've heard and seen lately.
Lots of challenges: high expectations, people are struggling/desperate, competitors are intensifying their efforts to gain/keep market share, tension at work...and at home.
The real problem is that expecting a "one for one" return on your time/effort is no longer a sustainable proposition. More and more resources are available that can multiply efforts, so that is becoming the benchmark.
The solution?
1. Make sure that you are moving in the right direction. [Is it your passion? Does it align with your personal Values? Is it what your customers - whether in your personal or professional life - really, truly want?]
2. Connect with pre-existing, natural networks. [For example: if you sell widgets, identify (or start!) a widget-users association of people who are passionate about widgets. Make the very best widgets possible. Provide value. Invest effort to be an influential authority within that community. Enlist your new fans to participate in connecting the dots between their passion and your product. If you honestly deserve their business, the value of your product/service will spread like wildfire throughout this pre-existing network of passionate members.]
3. Connect with various types of social marketing venues [Even if, like me, your forte is not technical or social networking, you can partner with those who provide this service. Chances are your passionate, loyal customers will handle spreading the word if you simply give them access to you.]
This effort will guarantee that others - whether in person or via social networking, etc. - will multiply your efforts. When your activities align with who you are, your customers, and the most effective forms of connecting all those dots, you (via "they") will multiply your impact.
Think about it. But more importantly - do something about it...today!
A pretty common problem, based on what I've heard and seen lately.
Lots of challenges: high expectations, people are struggling/desperate, competitors are intensifying their efforts to gain/keep market share, tension at work...and at home.
The real problem is that expecting a "one for one" return on your time/effort is no longer a sustainable proposition. More and more resources are available that can multiply efforts, so that is becoming the benchmark.
The solution?
1. Make sure that you are moving in the right direction. [Is it your passion? Does it align with your personal Values? Is it what your customers - whether in your personal or professional life - really, truly want?]
2. Connect with pre-existing, natural networks. [For example: if you sell widgets, identify (or start!) a widget-users association of people who are passionate about widgets. Make the very best widgets possible. Provide value. Invest effort to be an influential authority within that community. Enlist your new fans to participate in connecting the dots between their passion and your product. If you honestly deserve their business, the value of your product/service will spread like wildfire throughout this pre-existing network of passionate members.]
3. Connect with various types of social marketing venues [Even if, like me, your forte is not technical or social networking, you can partner with those who provide this service. Chances are your passionate, loyal customers will handle spreading the word if you simply give them access to you.]
This effort will guarantee that others - whether in person or via social networking, etc. - will multiply your efforts. When your activities align with who you are, your customers, and the most effective forms of connecting all those dots, you (via "they") will multiply your impact.
Think about it. But more importantly - do something about it...today!
Thursday, August 19, 2010
Problem, Challenge, or Opportunity?
Today I heard some people having a heated discussion about whether it was better to refer to a situation as a "problem" or an "opportunity".
What a waste of time.
The REAL issue isn't the terminology - it is the fact that, typically, all they do is talk. That's a common situation that most people/businesses are in today. Here are some practical distinctions I make that I've been told by clients is helpful:
Definition of "Problem" = Anything that is unacceptable to you. The degree of your problem is the degree of unacceptableness. REALLY unacceptable = BIG problem.
Definition of "Challenge" = A problem that you are willing to face/fix.
Both "Problems" and "Challenges" are "Opportunities". The truth is: We have almost unlimited opportunities each and every day. You can choose to have one less soda a day and lose about 15 pounds a year. You can choose to wake up 30 minutes earlier each day and invest that time strategically considering your future. You can choose to take the 5 minutes immediately after reading this blog to call a friend or family member and tell them how much you care about them or to ask forgiveness/forgive them to enhance your relationship.
Every day. Every hour. Every minute is an opportunity.
The question is: "Will you take action"?
Merely talking about definitions of words and other concepts without acting on that discussion to add some kind of value is a complete waste of energy. Calling something a "problem" isn't what creates negativity/defeat. Failing to do anything constructive about the problem is what keeps it a problem - and retains the negative consequences.
Solution? Commit to do more than talk about what needs to improve. Take action to achieve something of substance that means something at the end of the day.
Just a suggestion...you could start with that phone call...
Think about it. But more importantly, do something about it...today!
What a waste of time.
The REAL issue isn't the terminology - it is the fact that, typically, all they do is talk. That's a common situation that most people/businesses are in today. Here are some practical distinctions I make that I've been told by clients is helpful:
Definition of "Problem" = Anything that is unacceptable to you. The degree of your problem is the degree of unacceptableness. REALLY unacceptable = BIG problem.
Definition of "Challenge" = A problem that you are willing to face/fix.
Both "Problems" and "Challenges" are "Opportunities". The truth is: We have almost unlimited opportunities each and every day. You can choose to have one less soda a day and lose about 15 pounds a year. You can choose to wake up 30 minutes earlier each day and invest that time strategically considering your future. You can choose to take the 5 minutes immediately after reading this blog to call a friend or family member and tell them how much you care about them or to ask forgiveness/forgive them to enhance your relationship.
Every day. Every hour. Every minute is an opportunity.
The question is: "Will you take action"?
Merely talking about definitions of words and other concepts without acting on that discussion to add some kind of value is a complete waste of energy. Calling something a "problem" isn't what creates negativity/defeat. Failing to do anything constructive about the problem is what keeps it a problem - and retains the negative consequences.
Solution? Commit to do more than talk about what needs to improve. Take action to achieve something of substance that means something at the end of the day.
Just a suggestion...you could start with that phone call...
Think about it. But more importantly, do something about it...today!
Tuesday, April 27, 2010
Bucket List Progress
I checked off a "Bucket List" item today. "Publish a book." Check. (For those who are interested, the title is "Lead With Your Customer" and launches in 3 weeks in Chicago at the ASTD international conference. Pre-sales are happening on Amazon.com. Check it out!)
The act of checking it off the list always seems to go so quickly...especially after all the time and effort that goes into actually DOING the activity. I guess that is true for anything big/important. In the end, it's mostly about the journey.
Here's the thing: This experience has me thinking about how we accomplish our life goals. I wrote up my first bucket list ("Must do") at age 12/13. I added a "Part Two" to it when I was about 18 and then again ("Part Three: Nice To Do") when I was in my early 20's.
I'm happy that I've completed about 80% of my combined lists, but now that I think about it, I'm NOT happy with how I've been slowing down in my list checking progress. It seems I used to accomplish 3-5 "wish list" goals a year. Now I'm lucky to do one a year. I'm now realizing the difference is that I used to finish a challenge, check it off, celebrate, then target the next one I wanted to experience - then start actively planning the next adventure. I've fallen down on that last part. Shame on me.
Lesson learned. No more settling. No more "getting too busy" with the distractions of life to live life (my pet peeve - which I am, ironically, guilty of right now.) Well, no more! I'm back on track! (Notice I didn't say that I was going to get back on track. If we really want to do something, we can always start right now. I've already selected my next challenge!) I'm halfway through planning my next tactical steps to bring it to fruition.
What about you? What have you been neglecting? Isn't it time to re-engage yourself and your dreams? You determine whether you life the life you desire or if you settle for living an average, passionless life. You only get one chance at this (yes, only one.) Take back your life today!
Think about it - but more importantly, do something about it...today!
The act of checking it off the list always seems to go so quickly...especially after all the time and effort that goes into actually DOING the activity. I guess that is true for anything big/important. In the end, it's mostly about the journey.
Here's the thing: This experience has me thinking about how we accomplish our life goals. I wrote up my first bucket list ("Must do") at age 12/13. I added a "Part Two" to it when I was about 18 and then again ("Part Three: Nice To Do") when I was in my early 20's.
I'm happy that I've completed about 80% of my combined lists, but now that I think about it, I'm NOT happy with how I've been slowing down in my list checking progress. It seems I used to accomplish 3-5 "wish list" goals a year. Now I'm lucky to do one a year. I'm now realizing the difference is that I used to finish a challenge, check it off, celebrate, then target the next one I wanted to experience - then start actively planning the next adventure. I've fallen down on that last part. Shame on me.
Lesson learned. No more settling. No more "getting too busy" with the distractions of life to live life (my pet peeve - which I am, ironically, guilty of right now.) Well, no more! I'm back on track! (Notice I didn't say that I was going to get back on track. If we really want to do something, we can always start right now. I've already selected my next challenge!) I'm halfway through planning my next tactical steps to bring it to fruition.
What about you? What have you been neglecting? Isn't it time to re-engage yourself and your dreams? You determine whether you life the life you desire or if you settle for living an average, passionless life. You only get one chance at this (yes, only one.) Take back your life today!
Think about it - but more importantly, do something about it...today!
Sunday, February 14, 2010
When In The Midst Of The Storm
Recently, it seems like nearly every client, colleague, and friend has been overwhelmed by unexpected circumstances. Sometimes the challenge has been out of left field, sometimes the challenge has been more intense or longer-lasting than expected...but either way, they are struggling to manage.
Sometimes, Life has a way of ganging up on you, eh?
This past month has been a challenge for me as well. A "perfect storm" of previous commitments, professional challenges, and personal set-backs. Sometimes it can knock the wind out of you - leave you reeling for a moment. A setback like this can be painful, but it can be an attention-getter when you desperately need one.
When things in our environment are so dynamic, it is dangerous to be inflexible in anything except your values and The Truth. The saying that "good always triumphs over evil" is only true in the longest term. Short term, the ugly truth is that evil sometimes wins...temporarily. The key is getting through the temporary times.
Here is what I've found to guide me (and other clients/colleagues/friends) through these temporary trials: The "A List"...
1. Accept the pain/circumstances: Denial only prolongs the process. It IS happening - and time (nor any connected circumstance) isn't stopping. Grow up and face it with courage NOW or a messy "domino effect" will make it worse. (Yes, it ALWAYS makes it worse...)
2. Assess the root cause(s): Objectively review your circumstances and YOURSELF to get at the root cause of the problem. Look for trends/patterns. What is REALLY causing the pain right now? Could it be the natural consequences of YOUR actions? (or LACK of action?)
3. Adapt to the new situation/challenge: What was is no longer what is. Let go of the past and embrace a new now to establish today's starting place to make progress towards your goals. No, your goals don't have to change, necessarily (if they are still worthy), just your approach to achieve them. Maybe there's ANOTHER right answer that will get you there?
4. Action your way through towards your goals: Thinking/talking about your intentions get you NOWHERE. As overwhelming as it may seem, you can take a step NOW...even a baby step is progress. Baby steps, multiplied by consistent effort often turns to momentum and larger steps.
If you've experienced a painful set-back, you have my condolences. Take a moment to grieve (Accept) and then commit to the rest of the process. There IS hope...even in the midst of the pain and confusion. Focus on your goals and the process and soon you will be out of the maelstrom.
Take a deep breath, and begin. Now.
Think about it, but more importantly do something about it...today!
Sometimes, Life has a way of ganging up on you, eh?
This past month has been a challenge for me as well. A "perfect storm" of previous commitments, professional challenges, and personal set-backs. Sometimes it can knock the wind out of you - leave you reeling for a moment. A setback like this can be painful, but it can be an attention-getter when you desperately need one.
When things in our environment are so dynamic, it is dangerous to be inflexible in anything except your values and The Truth. The saying that "good always triumphs over evil" is only true in the longest term. Short term, the ugly truth is that evil sometimes wins...temporarily. The key is getting through the temporary times.
Here is what I've found to guide me (and other clients/colleagues/friends) through these temporary trials: The "A List"...
1. Accept the pain/circumstances: Denial only prolongs the process. It IS happening - and time (nor any connected circumstance) isn't stopping. Grow up and face it with courage NOW or a messy "domino effect" will make it worse. (Yes, it ALWAYS makes it worse...)
2. Assess the root cause(s): Objectively review your circumstances and YOURSELF to get at the root cause of the problem. Look for trends/patterns. What is REALLY causing the pain right now? Could it be the natural consequences of YOUR actions? (or LACK of action?)
3. Adapt to the new situation/challenge: What was is no longer what is. Let go of the past and embrace a new now to establish today's starting place to make progress towards your goals. No, your goals don't have to change, necessarily (if they are still worthy), just your approach to achieve them. Maybe there's ANOTHER right answer that will get you there?
4. Action your way through towards your goals: Thinking/talking about your intentions get you NOWHERE. As overwhelming as it may seem, you can take a step NOW...even a baby step is progress. Baby steps, multiplied by consistent effort often turns to momentum and larger steps.
If you've experienced a painful set-back, you have my condolences. Take a moment to grieve (Accept) and then commit to the rest of the process. There IS hope...even in the midst of the pain and confusion. Focus on your goals and the process and soon you will be out of the maelstrom.
Take a deep breath, and begin. Now.
Think about it, but more importantly do something about it...today!
Monday, August 24, 2009
What It Means To Earn Life Experience
Just thinking the other day about why some people have poor judgment. I mean, we all make mistakes - at times, even stupid ones, but why do some people grow and others wallow?
Well, it occurs to me the "normal" path that leads to growing as a person includes the following:
Burned - We either watch someone else get burned or we ourselves get burned - suffering the natural consequences of a bad choice. This experience is not a bad thing. It gets our attention. It gives us motivation to NOT repeat that mistake. If a mistake doesn't hurt, then we are sick, and in dire need of professional help. As I like to say: "The truth only hurts when it has to." If the truth hurts, then DO something about it. Change so that the honest truth feels GOOD.
Learned - After having a bad experience, healthy people (when they are paying attention) actually learn something. They connect the dots between the cause and the effect. They start to see the possible ramifications of certain actions (or certain LACK of action). Once you know, you cannot UNknow. Again, this is good. This is growth.
Turned - Learning does not change anything other than knowledge. That is only internal. To actually "bring that insight to life", we must implement. Knowing and Doing are two very different things. We all KNOW we should eat better and exercise, but how many actually DO it? Unless there is sufficient motivation for taking appropriate action, it is as bad (possibly worse?) than not knowing at all.
Earned - If a person takes appropriate action on a new (valid) insight, in the right way, then they will receive the natural consequences of that action - benefits and rewards. Of course, the act of implementing puts us all back in the cycle again - exposing ourselves to the possible pain of getting burned with a future misstep.
[Sidebar: Yeah, yeah, yeah...I know you can learn from pleasant experiences also - not just being burned. I just couldn't find a rhyme that matched the concept - so we all just have to deal with the disappointment of it not fitting in a tidy little package.]
For the best results, we can all focus on:
1. Taking appropriate risks - be willing to fail in order to optimize potential.
2. Stay aware of what is happening around us so we can connect the dots for improvement ideas.
3. Exercise the discipline to change behaviors. Consistent behaviors = consistent results.
4. Reap the benefits of the improvement - reinvest in future growth. Enjoy some too!
Think about it - but more importantly, do something about it...today!
Well, it occurs to me the "normal" path that leads to growing as a person includes the following:
Burned - We either watch someone else get burned or we ourselves get burned - suffering the natural consequences of a bad choice. This experience is not a bad thing. It gets our attention. It gives us motivation to NOT repeat that mistake. If a mistake doesn't hurt, then we are sick, and in dire need of professional help. As I like to say: "The truth only hurts when it has to." If the truth hurts, then DO something about it. Change so that the honest truth feels GOOD.
Learned - After having a bad experience, healthy people (when they are paying attention) actually learn something. They connect the dots between the cause and the effect. They start to see the possible ramifications of certain actions (or certain LACK of action). Once you know, you cannot UNknow. Again, this is good. This is growth.
Turned - Learning does not change anything other than knowledge. That is only internal. To actually "bring that insight to life", we must implement. Knowing and Doing are two very different things. We all KNOW we should eat better and exercise, but how many actually DO it? Unless there is sufficient motivation for taking appropriate action, it is as bad (possibly worse?) than not knowing at all.
Earned - If a person takes appropriate action on a new (valid) insight, in the right way, then they will receive the natural consequences of that action - benefits and rewards. Of course, the act of implementing puts us all back in the cycle again - exposing ourselves to the possible pain of getting burned with a future misstep.
[Sidebar: Yeah, yeah, yeah...I know you can learn from pleasant experiences also - not just being burned. I just couldn't find a rhyme that matched the concept - so we all just have to deal with the disappointment of it not fitting in a tidy little package.]
For the best results, we can all focus on:
1. Taking appropriate risks - be willing to fail in order to optimize potential.
2. Stay aware of what is happening around us so we can connect the dots for improvement ideas.
3. Exercise the discipline to change behaviors. Consistent behaviors = consistent results.
4. Reap the benefits of the improvement - reinvest in future growth. Enjoy some too!
Think about it - but more importantly, do something about it...today!
Thursday, June 11, 2009
Ready, Able, and...Willing?
Just got through following up with a client's "Action Team", who are responsible for initiating a company-wide improvement initiative. In the past, the organization has fallen victim to "Program of the Month" problems and they've been working hard at getting things ready to roll out.
Here's the rub: they are starting to experience "project creep" - where deadlines begin to be missed and things start taking longer than anticipated.
I hate "project creep". There's rarely a good excuse for it. Reasons, yes - but no excuse.
In confronting the status of their process, we explored numerous issues. It turns out that this initiative is so critical (they need results now and they can't afford to attempt this again) that they are clinging to the dreaded "analysis paralysis" - they continue to gather data and opinions and ANYthing that will hone their confidence.
Another way to look at this is that they are doing ANYthing to keep from having to actually execute the plan, followed by being held accountable for the results. The reality is that additional information will only take them insignificantly small steps closer to the elusive "absolute certainty".
This is a common problem - especially in difficult times. It's human nature to resist accountability - because we forget that being held accountable for great results is so incredibly wonderful!
Bottom line: the team realized that 1. they were actually ready to execute, 2. they were able to execute, 3. they were not, deep down WILLING to execute (because of their fears).
The good news is that we were able to get to common ground and they are moving forward again according to schedule. (Have I mentioned that I love coming in ahead of schedule, under budget, and better than expected?)
I have found that most delays occur because people are not willing to act. They lack the confidence that they are really ready/able. I encourage you to take that leap. You have all the tools you need to navigate whatever "hiccups" are bound to arise. (Hiccups occur no matter how much preparation is done beforehand. Starting before it's all "perfect" just allows you to actually realize it earlier/better.)
Think about it...but more importantly, act on it - today!
Here's the rub: they are starting to experience "project creep" - where deadlines begin to be missed and things start taking longer than anticipated.
I hate "project creep". There's rarely a good excuse for it. Reasons, yes - but no excuse.
In confronting the status of their process, we explored numerous issues. It turns out that this initiative is so critical (they need results now and they can't afford to attempt this again) that they are clinging to the dreaded "analysis paralysis" - they continue to gather data and opinions and ANYthing that will hone their confidence.
Another way to look at this is that they are doing ANYthing to keep from having to actually execute the plan, followed by being held accountable for the results. The reality is that additional information will only take them insignificantly small steps closer to the elusive "absolute certainty".
This is a common problem - especially in difficult times. It's human nature to resist accountability - because we forget that being held accountable for great results is so incredibly wonderful!
Bottom line: the team realized that 1. they were actually ready to execute, 2. they were able to execute, 3. they were not, deep down WILLING to execute (because of their fears).
The good news is that we were able to get to common ground and they are moving forward again according to schedule. (Have I mentioned that I love coming in ahead of schedule, under budget, and better than expected?)
I have found that most delays occur because people are not willing to act. They lack the confidence that they are really ready/able. I encourage you to take that leap. You have all the tools you need to navigate whatever "hiccups" are bound to arise. (Hiccups occur no matter how much preparation is done beforehand. Starting before it's all "perfect" just allows you to actually realize it earlier/better.)
Think about it...but more importantly, act on it - today!
Monday, May 11, 2009
Important Or Imperitive?
Ultimately, running/growing a business is all about making decisions. I believe the real problems are created because people fail to adequately prioritize.
Nearly all companies have espoused Standards or Values. The problem occurs when a decision needs to be made, the team reviews the Standards - which are all of equal importance - and begin the ever-familiar process of arguing which is the best route to take to solve the problem.
At issue is having numerous important Standards actually gets in the way of effectively and efficiently resolving the situation. When all the Standards are equally important, then the entire operation can come to a standstill - only becoming "unstuck" when someone has superior political weight (authoritative position or influence) to push a decision through the process.
This could all be avoided if the Standards were prioritized. If every company created a "forced choice" of their Standards/operational guidelines and ranked them according to what was the most important (then second most important, etc.) from the CUSTOMERS' perspective, you could actually use it as a tool. Once identified, they only need to be defined, communicated to everyone in the company, and reinforced/measured (accountability).
Once this is done, I've seen numerous companies see immediate improvement on, not only the decisions that teams were making, but also the alignment of employees behaviors with the corporate culture. When the building blocks of the business is organized, there is less agonizing in the operation.
Think about it...but more importantly, act on it...today!
Nearly all companies have espoused Standards or Values. The problem occurs when a decision needs to be made, the team reviews the Standards - which are all of equal importance - and begin the ever-familiar process of arguing which is the best route to take to solve the problem.
At issue is having numerous important Standards actually gets in the way of effectively and efficiently resolving the situation. When all the Standards are equally important, then the entire operation can come to a standstill - only becoming "unstuck" when someone has superior political weight (authoritative position or influence) to push a decision through the process.
This could all be avoided if the Standards were prioritized. If every company created a "forced choice" of their Standards/operational guidelines and ranked them according to what was the most important (then second most important, etc.) from the CUSTOMERS' perspective, you could actually use it as a tool. Once identified, they only need to be defined, communicated to everyone in the company, and reinforced/measured (accountability).
Once this is done, I've seen numerous companies see immediate improvement on, not only the decisions that teams were making, but also the alignment of employees behaviors with the corporate culture. When the building blocks of the business is organized, there is less agonizing in the operation.
Think about it...but more importantly, act on it...today!
Sunday, May 3, 2009
Sick of "Woulda, Shoulda, Coulda"?
Let's set some things on the table:
Yes, the economy is horrible.
Yes, the resources are more scarce.
Yes, the customer is demanding more for less.
Yes, the competition is hungrier.
Yes, yes, yes...I get all that too. What's real is real. I have no problem accepting the truth and dealing with reality - in fact, I'm about as pragmatic as they come.
What I do have a problem with is the attitude of "there's nothing we can do" or "we just have to wait it out".
The people who mistakenly take this position are usually the ones that are frozen in fear - thinking that they only have to continue "business as usual" until things stabilize and then they will pick up where they left off in their business dealings. They are also the people who expect that their industry/competition/customers will go back to the way things were.
They are so very wrong.
Yes, the economy moves up and down in somewhat predictable cycles. That will never change. However, another predictable thing that doesn't change is the cycles of changes in business dynamics and social expectations.
Does anyone think that their competition is really standing still? Does anyone really expect customers to settle for less than value for their dollar?
People expect more now. Customers and employees are rethinking their decisions. Those businesses that deliver - in time to capture these seeking customers/employees - will succeed. Those who do not, will slowly fade away. The irony is: they will wonder what happened and somehow blame the economy or some external force - rather than their lack of willingness to act on those critical behaviors that would make a difference.
If a company wasn't delivering before and are suffering now because of that, why continue "business as usual"? That is a sure path to destruction! The companies that were consistently delivering quality and service (value) are still doing fine as long as they are adapting to their changing customers priorities. Unless organizations 1. identify their shortcomings, 2. identify plans/tools that will fix those shortcomings, and 3. take action (now!) to execute those ideas, then it all will become empty talk.
Results never come from talk - they only come from action.
Think about it...but more importantly, act on it...today!
Yes, the economy is horrible.
Yes, the resources are more scarce.
Yes, the customer is demanding more for less.
Yes, the competition is hungrier.
Yes, yes, yes...I get all that too. What's real is real. I have no problem accepting the truth and dealing with reality - in fact, I'm about as pragmatic as they come.
What I do have a problem with is the attitude of "there's nothing we can do" or "we just have to wait it out".
The people who mistakenly take this position are usually the ones that are frozen in fear - thinking that they only have to continue "business as usual" until things stabilize and then they will pick up where they left off in their business dealings. They are also the people who expect that their industry/competition/customers will go back to the way things were.
They are so very wrong.
Yes, the economy moves up and down in somewhat predictable cycles. That will never change. However, another predictable thing that doesn't change is the cycles of changes in business dynamics and social expectations.
Does anyone think that their competition is really standing still? Does anyone really expect customers to settle for less than value for their dollar?
People expect more now. Customers and employees are rethinking their decisions. Those businesses that deliver - in time to capture these seeking customers/employees - will succeed. Those who do not, will slowly fade away. The irony is: they will wonder what happened and somehow blame the economy or some external force - rather than their lack of willingness to act on those critical behaviors that would make a difference.
If a company wasn't delivering before and are suffering now because of that, why continue "business as usual"? That is a sure path to destruction! The companies that were consistently delivering quality and service (value) are still doing fine as long as they are adapting to their changing customers priorities. Unless organizations 1. identify their shortcomings, 2. identify plans/tools that will fix those shortcomings, and 3. take action (now!) to execute those ideas, then it all will become empty talk.
Results never come from talk - they only come from action.
Think about it...but more importantly, act on it...today!
Monday, April 13, 2009
Right Tool + Wrong Approach = FAIL!
Okay, I saw something interesting today (I think every day holds something interesting to notice if we pay attention). Anyway, walking into a store from the parking lot, a man was trying to help a teen-aged girl who had locked her keys in her car. He had a "slim jim" (an illegal tool that cops and n'er-do-wells use to gain access into a car quickly when needed) and was doing his best to unlock the door.
Here's the hilarious/relevant part...
Normally, when you use this tool, you slide it between the window and the door and run it along the length of the door until you find the locking mechanism (do NOT ask me how I know this). Done correctly, it typically takes about 5-10 seconds.
Based on the expressions on both their faces (and the sweat pouring off the guy), it was obvious this guy had been working at this problem a long time. Unfortunately (...wait for it...), he was placing the "slim jim" into the TOP of the window and bending it, etc. like people used to do when using a coat hanger to unlock the old flared door locks!
It took me a minute or so to enjoy the humor/stifle my laughter before I offered to help. (Of course, I'm not admitting actually using the illegal tool to help, I'm just saying "I helped"...ahem.)
Anyway, it's interesting to me how this situation mirrors business life in other ways. We can have a great tool that really works well, and screw it up by using the tool the wrong way. Sometimes our old thinking/approach undermines the new tool. The resulting failure is then mistakenly blamed on the tool and not the person wielding the tool. This is why is so valuable to have someone who has been there and used the tool - successfully...in real life, not just theoretically - to show the way.
I've noticed something else very interesting: When experienced people who have had real success with the real (new) tools are successful in making things dramatically improve - the people who used the same tool ineffectively are typically mystified - often making lame excuses such as the successful people "have better circumstances" or "there must be something missing that caused me to fail".
Self-deceived whiners. The truth is, if someone - anyone - is successful with an approach/tool, then that approach/tool can be adapted to fit your circumstance...if the critical aspects are implemented properly.
Think about it...but more importantly, act on it...today!
Here's the hilarious/relevant part...
Normally, when you use this tool, you slide it between the window and the door and run it along the length of the door until you find the locking mechanism (do NOT ask me how I know this). Done correctly, it typically takes about 5-10 seconds.
Based on the expressions on both their faces (and the sweat pouring off the guy), it was obvious this guy had been working at this problem a long time. Unfortunately (...wait for it...), he was placing the "slim jim" into the TOP of the window and bending it, etc. like people used to do when using a coat hanger to unlock the old flared door locks!
It took me a minute or so to enjoy the humor/stifle my laughter before I offered to help. (Of course, I'm not admitting actually using the illegal tool to help, I'm just saying "I helped"...ahem.)
Anyway, it's interesting to me how this situation mirrors business life in other ways. We can have a great tool that really works well, and screw it up by using the tool the wrong way. Sometimes our old thinking/approach undermines the new tool. The resulting failure is then mistakenly blamed on the tool and not the person wielding the tool. This is why is so valuable to have someone who has been there and used the tool - successfully...in real life, not just theoretically - to show the way.
I've noticed something else very interesting: When experienced people who have had real success with the real (new) tools are successful in making things dramatically improve - the people who used the same tool ineffectively are typically mystified - often making lame excuses such as the successful people "have better circumstances" or "there must be something missing that caused me to fail".
Self-deceived whiners. The truth is, if someone - anyone - is successful with an approach/tool, then that approach/tool can be adapted to fit your circumstance...if the critical aspects are implemented properly.
Think about it...but more importantly, act on it...today!
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