I'm noticing a growing problem in the workplace today. More and more people are defending their value based on how "hard" they are working - as if the amount of effort they expend means anything.
Those who know me know that I value hard work (I have no patience for laziness - in thought OR deed!), but working a lot and accomplishing little is moronic.
There, I said it.
If a logger works hard, spending all day trying to cut down a big tree with a penknife when they could be using a chainsaw, do we applaud their effort? Of course not. We call him foolish! Loggers are valued by how many trees they cut down. The amount of time or effort they spend doesn't add any additional value. It simply isn't relevant to the outcome.
The weird thing about human nature is that we tend to judge others by their results while we judge ourselves by our intent. [Enter loud buzzer sound here.] Sorry. This doesn't (and will never) be acceptable to any logical, fair-minded person.
The measuring criteria is results. Period.
In the real world, we earn value by creating it. Effort and time are things that are spent. Hopefully, our energy and time is invested in a way that creates more value than we used. If not, we chose poorly. If so, then we are growing our resources and influence - and benefit because of that.
Value is defined by the one "purchasing" the outcome - whether an employer or the recipient of the effort. An employee who can create ten quality widgets an hour (regardless of effort) will always be worth more than someone who creates less. If you are exerting more time/effort than others on a particular activity and producing less, rethink your approach. Either learn do be more effective or switch to something that is more aligned with your personal strengths.
Spending more time and effort defending your lack of results is, well, an additional waste of time and effort...because it will not result in a better result. It just sounds like whining (definition of whining = "anger coming out of too small a hole." Ha!)
Think about it. But more importantly, do something about it...today!
Showing posts with label invest. Show all posts
Showing posts with label invest. Show all posts
Sunday, September 26, 2010
Sunday, September 5, 2010
Multiplying Your Impact
I had an interesting conversation this week with a client about how they seem busier than ever, but don't seem to be accomplishing as much as they need to.
A pretty common problem, based on what I've heard and seen lately.
Lots of challenges: high expectations, people are struggling/desperate, competitors are intensifying their efforts to gain/keep market share, tension at work...and at home.
The real problem is that expecting a "one for one" return on your time/effort is no longer a sustainable proposition. More and more resources are available that can multiply efforts, so that is becoming the benchmark.
The solution?
1. Make sure that you are moving in the right direction. [Is it your passion? Does it align with your personal Values? Is it what your customers - whether in your personal or professional life - really, truly want?]
2. Connect with pre-existing, natural networks. [For example: if you sell widgets, identify (or start!) a widget-users association of people who are passionate about widgets. Make the very best widgets possible. Provide value. Invest effort to be an influential authority within that community. Enlist your new fans to participate in connecting the dots between their passion and your product. If you honestly deserve their business, the value of your product/service will spread like wildfire throughout this pre-existing network of passionate members.]
3. Connect with various types of social marketing venues [Even if, like me, your forte is not technical or social networking, you can partner with those who provide this service. Chances are your passionate, loyal customers will handle spreading the word if you simply give them access to you.]
This effort will guarantee that others - whether in person or via social networking, etc. - will multiply your efforts. When your activities align with who you are, your customers, and the most effective forms of connecting all those dots, you (via "they") will multiply your impact.
Think about it. But more importantly - do something about it...today!
A pretty common problem, based on what I've heard and seen lately.
Lots of challenges: high expectations, people are struggling/desperate, competitors are intensifying their efforts to gain/keep market share, tension at work...and at home.
The real problem is that expecting a "one for one" return on your time/effort is no longer a sustainable proposition. More and more resources are available that can multiply efforts, so that is becoming the benchmark.
The solution?
1. Make sure that you are moving in the right direction. [Is it your passion? Does it align with your personal Values? Is it what your customers - whether in your personal or professional life - really, truly want?]
2. Connect with pre-existing, natural networks. [For example: if you sell widgets, identify (or start!) a widget-users association of people who are passionate about widgets. Make the very best widgets possible. Provide value. Invest effort to be an influential authority within that community. Enlist your new fans to participate in connecting the dots between their passion and your product. If you honestly deserve their business, the value of your product/service will spread like wildfire throughout this pre-existing network of passionate members.]
3. Connect with various types of social marketing venues [Even if, like me, your forte is not technical or social networking, you can partner with those who provide this service. Chances are your passionate, loyal customers will handle spreading the word if you simply give them access to you.]
This effort will guarantee that others - whether in person or via social networking, etc. - will multiply your efforts. When your activities align with who you are, your customers, and the most effective forms of connecting all those dots, you (via "they") will multiply your impact.
Think about it. But more importantly - do something about it...today!
Sunday, September 20, 2009
Sowing (and Reaping) O.A.T.S.
Ahhh...the beginning of a new week. Always seems to be both a wide-open seven days of possibility and, at the same time, not enough time to complete the ever-growing list of "things I've got to do". While planning for the week may seem intimidating, it becomes MUCH easier when you have a system to follow. One such approach is the OATS formula:
O: Objectives - First identify what your goals are. What results do you want to achieve by the end of the week. Write them down and rank each one.
A: Activities - For each goal, write down what you need to actually do (think behaviors) to bring each objective to fruition. This is the "Who" part of the formula.
T: Time - The "When" part of the formula is not only establishing a deadline, but also estimating how much time each goal/action will require. I try to add an extra buffer to allow for unexpected developments. If the unexpected development is that nothing unexpected came up, then my unexpected development is that I have extra time to accomplish new adventures!
S: Schedule - Once you have the previous details in place, you can place them appropriately in your calendar. Take into consideration when you do your best work (we all have different preferences/bio-rhythms, etc.) One tough obstacle is that few people place as high a value on time commitments to themselves as they do to commitments made to others. Make yourself and your plans a priority!
Simple and to the point. Try it out and see if this works for you. If you sow your OATS now, you'll be reaping that investment into you (and your life plans) soon!
Think about it - but more importantly, do something about it...today!
O: Objectives - First identify what your goals are. What results do you want to achieve by the end of the week. Write them down and rank each one.
A: Activities - For each goal, write down what you need to actually do (think behaviors) to bring each objective to fruition. This is the "Who" part of the formula.
T: Time - The "When" part of the formula is not only establishing a deadline, but also estimating how much time each goal/action will require. I try to add an extra buffer to allow for unexpected developments. If the unexpected development is that nothing unexpected came up, then my unexpected development is that I have extra time to accomplish new adventures!
S: Schedule - Once you have the previous details in place, you can place them appropriately in your calendar. Take into consideration when you do your best work (we all have different preferences/bio-rhythms, etc.) One tough obstacle is that few people place as high a value on time commitments to themselves as they do to commitments made to others. Make yourself and your plans a priority!
Simple and to the point. Try it out and see if this works for you. If you sow your OATS now, you'll be reaping that investment into you (and your life plans) soon!
Think about it - but more importantly, do something about it...today!
Monday, July 13, 2009
First, Last, and LastING Impressions?
Recently thinking about some "common knowledge" aspects of human relationships - both personal and professional.
We've been reminded (ad nauseum!) about how important first impressions are. Ditto for last impressions. No argument there. First impressions establish a context and expectation while last impressions provide the last thing you see/hear about the experience when leaving.
What I don't hear much about is a little different take on developing an impression...how about the importance of making a lastING impression?
The lasting impression of any interaction usually occurs somewhere in the middle - between the first and the last impression. When talking with people - friends or customers - I find it very interesting that they will have a particularly good (or bad) experience in the middle of the interaction that really sticks with them. It seems like we'd invest a little more time crafting ideas for creating lastING impressions as some people do for first or last impressions.
That focused kind of effort is what sets apart the extraordinary from the ordinary.
Here's my personal priority:
1. Lasting impression: How can I really connect with them and add value in an unexpected way?
2. First impression: How can I make them immediately feel "at home" and ready for a special experience?
3. Last impression: How can I ensure they enjoy closure while still wanting to experience the interaction again (and be an advocate sending their family/friends to me as well!)
If more corporate training programs included this in their Orientation and Training programs, (and reinforced it all on the front line operations), their businesses would exceed expectations and really make a difference in the lives of their customers - both external and internal (employees). I mean, if we're making the effort anyway, who wouldn't want to make a lasting impression as well?
In these difficult times, connecting with people and making our impressions long-lasting just makes good (long-lasting) sense.
Think about it...but more importantly, act on it - today!
We've been reminded (ad nauseum!) about how important first impressions are. Ditto for last impressions. No argument there. First impressions establish a context and expectation while last impressions provide the last thing you see/hear about the experience when leaving.
What I don't hear much about is a little different take on developing an impression...how about the importance of making a lastING impression?
The lasting impression of any interaction usually occurs somewhere in the middle - between the first and the last impression. When talking with people - friends or customers - I find it very interesting that they will have a particularly good (or bad) experience in the middle of the interaction that really sticks with them. It seems like we'd invest a little more time crafting ideas for creating lastING impressions as some people do for first or last impressions.
That focused kind of effort is what sets apart the extraordinary from the ordinary.
Here's my personal priority:
1. Lasting impression: How can I really connect with them and add value in an unexpected way?
2. First impression: How can I make them immediately feel "at home" and ready for a special experience?
3. Last impression: How can I ensure they enjoy closure while still wanting to experience the interaction again (and be an advocate sending their family/friends to me as well!)
If more corporate training programs included this in their Orientation and Training programs, (and reinforced it all on the front line operations), their businesses would exceed expectations and really make a difference in the lives of their customers - both external and internal (employees). I mean, if we're making the effort anyway, who wouldn't want to make a lasting impression as well?
In these difficult times, connecting with people and making our impressions long-lasting just makes good (long-lasting) sense.
Think about it...but more importantly, act on it - today!
Sunday, February 8, 2009
Timing (of ACTION) Is Everything
Ever notice the process of HOW people/organizations manage to become launched into success far above the rest in the industry? Yes, what they do (and how they do it) is a key part - something thousands of books go into great detail about. But the other component critical to success is the timing.
It's often said that it's all about timing - but the action taken must go hand-in-glove for anything of real value to result.
There are naturally occurring economic cycles that often dictate when strategic leaders/companies optimize their potential. There's a "sweet spot" of time when decisive action can be taken that launches success far above the competition: when the competition is too scared to take action themselves.
We're entering that phase right now - the "bottom" of the economic correction is nearing, and the smartest leaders are preparing their employees to launch a sustained service-based customer relationship way of doing business - and leveraging that real difference in their marketing - to steal customers from the competition.
Well, to be more accurate - EARN customers away from the competition.
Customers are going to be much more careful with how they spend their money. And they are remembering how they've been treated by the other options in the industry. They want a great value - which means superior product and experience for the price. Customers who feel they've been mistreated in the past are angry at the lack of honesty, respect, and care they have received...and are looking for a business that earns their loyalty.
That experience doesn't come by accident. Smart leaders are training/preparing now (timing!)to launch an "all out blitz" of great service to customers in an industry of mediocre competitors that mistakenly think they are given acceptable service.
And the customers will make the smart choice.
And the timely action of the wise leaders will pay off...big!
And the industry will wonder "how did I lose so much of my market share to this competitor?" and "how long will it take me to recover?"
But at least you knew...right? Right??
Think about it...but more importantly, act on it...today!
It's often said that it's all about timing - but the action taken must go hand-in-glove for anything of real value to result.
There are naturally occurring economic cycles that often dictate when strategic leaders/companies optimize their potential. There's a "sweet spot" of time when decisive action can be taken that launches success far above the competition: when the competition is too scared to take action themselves.
We're entering that phase right now - the "bottom" of the economic correction is nearing, and the smartest leaders are preparing their employees to launch a sustained service-based customer relationship way of doing business - and leveraging that real difference in their marketing - to steal customers from the competition.
Well, to be more accurate - EARN customers away from the competition.
Customers are going to be much more careful with how they spend their money. And they are remembering how they've been treated by the other options in the industry. They want a great value - which means superior product and experience for the price. Customers who feel they've been mistreated in the past are angry at the lack of honesty, respect, and care they have received...and are looking for a business that earns their loyalty.
That experience doesn't come by accident. Smart leaders are training/preparing now (timing!)to launch an "all out blitz" of great service to customers in an industry of mediocre competitors that mistakenly think they are given acceptable service.
And the customers will make the smart choice.
And the timely action of the wise leaders will pay off...big!
And the industry will wonder "how did I lose so much of my market share to this competitor?" and "how long will it take me to recover?"
But at least you knew...right? Right??
Think about it...but more importantly, act on it...today!
Monday, January 26, 2009
Stopping The Pain
What does it take to finally take action and really stop the pain - for the long term? In the face of this economic downturn, companies are resorting to issuing layoffs in a desperate attempt to stay solvent.
The shame of it all? It won't help them.
Layoffs are short-term reactions that create long-term problems.
World-class companies know that in times of crisis, real character is not built - it is revealed. The true colors of a leader is evident in times such as these. If they say "people are our most important resource" and then opt to lay them off, their lack of integrity is there for all to see.
And employees (current or future) will remember.
Even employees who are left working after the layoff will remember...and the natural consequence is "survivor's guilt", lack of trust in the company, a focus on self (preservation) rather than the team...the list goes on.
The more effective option is to engage the employees in creating (and, therefore, owning) the solution. Focus on "your most valuable resource" guiding themselves out of this mess. With the right processes/tools, innovation leading to success in the face of these situations build teamwork/success.
And, yes, they will remember this too. You will enjoy the natural consequences of that. Nice.
Think about it...but more importantly, act on it...today!
The shame of it all? It won't help them.
Layoffs are short-term reactions that create long-term problems.
World-class companies know that in times of crisis, real character is not built - it is revealed. The true colors of a leader is evident in times such as these. If they say "people are our most important resource" and then opt to lay them off, their lack of integrity is there for all to see.
And employees (current or future) will remember.
Even employees who are left working after the layoff will remember...and the natural consequence is "survivor's guilt", lack of trust in the company, a focus on self (preservation) rather than the team...the list goes on.
The more effective option is to engage the employees in creating (and, therefore, owning) the solution. Focus on "your most valuable resource" guiding themselves out of this mess. With the right processes/tools, innovation leading to success in the face of these situations build teamwork/success.
And, yes, they will remember this too. You will enjoy the natural consequences of that. Nice.
Think about it...but more importantly, act on it...today!
Tuesday, December 2, 2008
Employee Engagement = Organizational Improvement
I just finished up a consulting project that centered on improving the client organization's business performance. In this particular situation, they had several problems: low customer loyalty (repeat/referral), inefficient processes, high turnover. The client expected some expensive and drawn-out intervention to fix it. If they had gone with a typical consultant, they likely would have been correct.
But they hired my team ("the anti-consultants") ...and they were thrilled to be wrong.
In this particular instance, well-placed effort on engaging their employees created a ripple effect that positively impacted everything else - especially in challenging times. It works like this:
Connect with (really engage/care for) the employee =
1. higher morale/teamwork/productivity (more ownership, buy-in, and passion)
2. more efficiencies (employees are the closest to the operations and know how to improve it)
3. higher satisfaction/loyalty (employees are closest to the customer and can create better relationships - which, coincidentally, have been modeled by leadership as part of the engagement effort.)
Isn't it wonderful to see a business achieve it's potential? They especially appreciate that these dramatic improvements are occurring while the economic environment is killing off the weak businesses, injuring the average businesses, and rewarding the businesses that invest wisely in developing their people.
It's never too late to improve...right up until the "death rattle".
What are YOU doing to engage your employees/save your business during this difficult time?
Think about it...but more importantly, act on it...today!
But they hired my team ("the anti-consultants") ...and they were thrilled to be wrong.
In this particular instance, well-placed effort on engaging their employees created a ripple effect that positively impacted everything else - especially in challenging times. It works like this:
Connect with (really engage/care for) the employee =
1. higher morale/teamwork/productivity (more ownership, buy-in, and passion)
2. more efficiencies (employees are the closest to the operations and know how to improve it)
3. higher satisfaction/loyalty (employees are closest to the customer and can create better relationships - which, coincidentally, have been modeled by leadership as part of the engagement effort.)
Isn't it wonderful to see a business achieve it's potential? They especially appreciate that these dramatic improvements are occurring while the economic environment is killing off the weak businesses, injuring the average businesses, and rewarding the businesses that invest wisely in developing their people.
It's never too late to improve...right up until the "death rattle".
What are YOU doing to engage your employees/save your business during this difficult time?
Think about it...but more importantly, act on it...today!
Sunday, November 23, 2008
Anti-Consultants Unite!
Can someone PLEASE come up with a new term for an ethical and skilled professional who is hired as a freelancer to provide expert opinion about how to genuinely improve a business operation and get legitimate results for the client?
Most consultants have made "consultant" a bad word. It really ticks me off to see what the plethora of inexperienced, unskilled, ignorant, and selfish out of work people who throw together a website and business cards have done to ruin an important and needed industry. It is pathetic and shameful!
The Small World Alliance team is currently working on a project and discovered that our client has hired a string of "consultants" previously, and each one bungled things so badly that the organization was in danger of going under. These "consultants" came in, dispensed poor advise, and then abandoned them while they struggled to implement the badly-designed plan.
Unfortunately, my team seems to find ourselves "cleaning up" after these corporate rejects fail to meet their lofty promises. Why doesn't someone invent some kind of corporate stun gun to jolt these "consultants" to their senses? I would pay dearly (and take a LOT of personal satisfaction) to start using it on these people.
Let's unite and begin to hold these people accountable. Spread the word about poor performance and broken promises! Let's all commit to due diligence before investing in someone to come in - make sure they have the background, experience, and the passion to deliver real results, especially in these difficult times!
And please, PLEASE...call me first (the "anti-consultant")...not AFTER these "consultants" have made things worse. You - and your entire organization - deserves better.
Think about it...but more importantly, act on it...today!
Most consultants have made "consultant" a bad word. It really ticks me off to see what the plethora of inexperienced, unskilled, ignorant, and selfish out of work people who throw together a website and business cards have done to ruin an important and needed industry. It is pathetic and shameful!
The Small World Alliance team is currently working on a project and discovered that our client has hired a string of "consultants" previously, and each one bungled things so badly that the organization was in danger of going under. These "consultants" came in, dispensed poor advise, and then abandoned them while they struggled to implement the badly-designed plan.
Unfortunately, my team seems to find ourselves "cleaning up" after these corporate rejects fail to meet their lofty promises. Why doesn't someone invent some kind of corporate stun gun to jolt these "consultants" to their senses? I would pay dearly (and take a LOT of personal satisfaction) to start using it on these people.
Let's unite and begin to hold these people accountable. Spread the word about poor performance and broken promises! Let's all commit to due diligence before investing in someone to come in - make sure they have the background, experience, and the passion to deliver real results, especially in these difficult times!
And please, PLEASE...call me first (the "anti-consultant")...not AFTER these "consultants" have made things worse. You - and your entire organization - deserves better.
Think about it...but more importantly, act on it...today!
Tuesday, September 2, 2008
Thriving in Tough Times
I've noticed something about tough times and the organizations that thrive in the midst of them. Maybe you've noticed too...
It seems that there's an interesting pattern: the corporate environment goes screwy (bad economy, social upheaval, tech revolution, etc.) and when the dust settles, some company has risen dramatically. Ever notice why?
What consistently happens is that a leader/organization will use the window of uncertainty (when most are simply standing around watching the dust flying and focusing on staying "safe") to aggressively focus on improving their fundamentals and begin developing a game-changing strategy to capitalize when everything settles.
When the circumstances in your industry start to get crazy, that is the best time to invest in creating "an unfair competitive edge".
Think about it...but more importantly, act upon it...today.
It seems that there's an interesting pattern: the corporate environment goes screwy (bad economy, social upheaval, tech revolution, etc.) and when the dust settles, some company has risen dramatically. Ever notice why?
What consistently happens is that a leader/organization will use the window of uncertainty (when most are simply standing around watching the dust flying and focusing on staying "safe") to aggressively focus on improving their fundamentals and begin developing a game-changing strategy to capitalize when everything settles.
When the circumstances in your industry start to get crazy, that is the best time to invest in creating "an unfair competitive edge".
Think about it...but more importantly, act upon it...today.
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