Response Ability?

Being held answerable or accountable is the official definition of responsibility.  No one LIKES to be held accountable...unless, of course, it is to be recognized for success!  Generally, when we hear the word "accountable", our human nature tends to encourage us to quietly step back.  Why is this and what can we do about it to be more successful?

People often avoid responsibility because of the possibility for pain if things don't go well.  It usually means working harder to oversee the activity.  It means showcasing/testing your skills and putting a part of you on the line: Your relationships and reputation.  Bottom line, it requires extra effort and personal vulnerability - not exactly a recipe for drawing throngs of eager participants.

Healthy people generally want to avoid harmful pain.  Risk, change, responsibility/accountability all involve what may be seen as unnecessary pain, unless approached in a healthy way.

So, what is the best way to be accountable?  Justify then support the risk/effort.

Making the circumstances conducive to embracing the opportunity is the first step.  Determine the discomfort/pain threshold and then create consequences that make the risk worthwhile.  For example, to encourage someone to take on a project (or hold them accountable for an action they are already responsible for), make the reward clearly worth the effort - or make the "punishment" worth avoiding.  Quite frankly, it's all about priorities - when not doing it becomes more painful than doing it, people will usually do it.

The second step is to support the process of taking on the responsibility. Having the "ability" to be responsible is proven only by ACTION.  Plain & simple: If a person truly cares enough to do something and is able to do it, they do it.  Period.

As it's been said: We judge ourselves by our intentions.  Others judge us by our actions/results.

So...how "response able" are you...really?

Think about it.  But more importantly, do something about it...today!

Does Everything REALLY Happen For A Reason?

Okay, time to vent about a commmon (moronic) saying (there are hundreds floating around out there, eh?)  I recently heard a phrase that is tossed around cavalierly that most people misunderstand because they have a (unaware?) victim mentality.

On the surface, this saying seems fairly innocuous - "Well, everything happens for a reason".  99.9% of people intend this to mean that some cosmic force making things happen and that we don't have control/influence.

What a load of...uh...garbage.  (For this post, I'm making up for curse words with gratuitous parentheses!)

Yes, it is true that everything DOES happen for a reason - but not in the "it's out of our hands" kinda way.  Think about it: Things do happen because there is a cause!  And other than freak circumstances, that cause is our (or someone else's) behaviors.  Change those behaviors and you change what happens as a result.

Why don't people say "everything happens for a reason" with this accurate meaning?  Notice when this phrase is spoken - typically when something happened that was unfortunate.  I think it is a (intellectually dishonest) way for people to feel better about those bad circumstances.  It's certainly easier than to embrace the natural consequences of controllable behaviors.  Instead, we would all benefit from acknowledging that we have influence over the behaviors that cause the outcomes - the first step to actually doing something constructive towards improving our circumstances.

Yes, yes, yes - often times those behaviors are those of other people.  How do you control their behaviors?

You don't.  You may be able to influence them (if it's worth the effort), but you can't control them.  What you CAN control are YOUR behaviors.  You can choose to distance yourself (a behavior you control) from the negative behaviors of other people.  Doing so will result in much better natural consequences.

After all, as the saying goes: "Everything Better consequences happen for a reason" (...your choices/actions!)

Think about it.  But more importantly, do something about it...today!

Denying The Denying Denial

We all mean well, but sometimes we don't do well.  Take for instance, leading (raising) children.  Too often parents say that they love their children so much they refuse to deny them anything. 

As some trendy folks say: Epic FAIL!

The problem is, that very action denies them something critically important - vital, actually.  When giving children everything they want, you actually deny them the character-building benefit of struggle - of effort and work and sacrifice.  Without those experiences, they are denied what creates an appreciation for achievement. 

By making it easy to have their desires, there is no reason to have  discipline or a good work ethic.  This is why many young people these days are viewed as spoiled, lazy, unappreciative slackers - the natural consequences of being raised in an unchallenging environment.  They become weak-minded by having most true work "denied" them.

If only those enablers cared enough about them to deny them.

Likewise, in the workplace, bosses inappropriately deny their employees challenges that would strengthen them and make them more able, healthy, productive, and ultimately satisfied.  Growing loyalty and passion will never come from giving employees everything they desire.  It comes from challenging them to achieve something worthwhile that is j-u-s-t beyond their ability - and involving them in the struggle to grow towards the solution.

As difficult as it may be to allow them to "stumble" and feel the pain of (temporary) defeat, in the long run, you are truly helping them.

And isn't that what you do for anyone you genuinely care about?

Think about it.  But more importantly, do something about it...today! 

Priorities Get Done

Most of us wish we got more done during a typical day.  Specifically, more of the right things (and less of the wrong things...but that's another blog entry!)  Anyway, the truth of the matter is this: We do what we most want to do.

[Enter howls of pained disagreement here]

Don't believe me?  If you can find one person (just one!) who is getting as much as you want to do, then it is possible.  The problem is that you are not doing what it takes to get it all done.

Studying the most successful people shows a very interesting pattern:

1. They are crystal clear about what they want to accomplish and why
2. They say "no" to (almost) everything that doesn't include #1
3. They prioritize the things that they want to accomplish

What makes this interesting to me is that all three depend on each other to work.  Here's a litmus test: Create a common hypothetical action - something like "see a doctor".  If that action is important enough, you will make it happen.  Period.

Okay, now most people start creating hypothetical excuses: What if I get a flat tire?  What if my boss calls me on the phone?  What if...?

If it is truly a priority, then you would make it happen.  While we're dealing in hypotheticals, why not consider THESE situations: What if it was a life or death doctor's visit for a loved one?  What if I lost my life savings if I didn't go?  What if I was getting a million dollar check by making that appointment?  Yep, "magically", you'd be able to make that doctor appointment.  You'd do whatever it took to arrange everything else to make SURE that you were there.

Because it was that important to you.

If you want things done, make them enough of a priority to push less important things out of the picture.  If they truly are not a priority, then work them out of your life.  (Yes, you CAN do that.)  With a little extra effort (of the right kind), you may find that YOU are the role model for getting things done!

Think about it.  But more importantly, do something about it...today!

Best Practices AND Next Practices

On occasion, people complain about how best practices are a waste of time.  That the far better thing is to focus on "next practices".  Whenever I hear that, I get all tingle-y.  Which is a sarcastic way of saying I think they are soooo wrong.

Not that best practices are the sole solution.  My experience (and the practice of world-class businesses everywhere) is that BOTH are critically important to earn and maintain your competitive edge.

Here's the real deal: Picking up best practices (current actions that industry leaders are performing on a regular basis to exceed expectations and get the best results) is an incredibly valuable thing to do...for the short term.  Professionals and their companies get in trouble when they latch on to a cool, new gem of an idea and then implement it so obsessively that they can't consider any NEW new idea.  This thinking only locks them into a temporary result - that will certainly slip away as the rest of the competition improves their performance over time.  In this (misused) approach, best practices are the first great steps towards a slow spiral down Darwin's business evolution.

Bummer.  Cue the sad trombone sound.

The better (and yes, proven) approach is to take advantage of any quick wins by adapting best practices - with the commitment to push for daily discoveries that will also develop next practices - that will guarantee your competitive edge.  Constantly striving for ways to create a better customer experience - think all five senses at every step of their experience - for both your external customer AND your internal customer (employee/team).  Then and only then will you take advantage of both aspects of the practices that create your results...and reputation...and legacy.

Think about it.  But more importantly, do something about it...today!

Are You Driving Change?

We all know that change is a constant, but get (appropriately) skeptical when people drone on about how "Change is good".  Why are people resistant to change?  Because some change is NOT good.  People become supportive only when we believe the change will be beneficial.

So what do world-class leaders do to optimize the process of change?

Here's an apt analogy a former Disney colleague of mine shared:

If you were riding in a car someone else was driving with the intent of going to a specific location, and they started driving along an unfamiliar route, what would you do?

1. Confirm the destination and make sure that you both intend to arrive at the same place.  If not, then you must determine whether or not you want to go to this new location.  If the final destination is the same, then you might...
2. Ask if the current route is better than the route you are used to.  If it is better, then support the new route (change) and learn something helpful.  If it isn't better, then you would suggest your more effective route (solution) to get to your mutual goal.  If you have nothing better to offer, then you would just let them drive and support the unfamiliar approach.
3. If you don't want the driver's destination or route, you can either disembark or take over control of driving the car.

Ultimately, the choice is yours.  Actively support the process or actively make it better, but get involved one way or the other (being passive is simply abdicating any responsibility).  It does not help to sit in the passenger seat and complain about the route or destination.  You don't improve the outcome - and you actually make the process worse.  The best option is to determine whether or not the "new way" is better or not, influence the driver if your way is legitimately better, or do the driving yourself.

Have you determined your destination?  Are you doing whatever it takes to appropriately influence your situation?  Or are you letting someone else do the "driving" and "taking you on a ride" you don't want to be on?  Are you willing to take the bold action of taking over or disembarking?

Think about it.  But more importantly, do something about it...today!

What Are You Proof Of?

In business and in Life, we eventually get down to a fundamental question: What do you REALLY believe?

This is a deceptively complicated question.  We all have a set of basic concepts about life that we claim to believe.  But do you really believe them?  How do you know?  It is rare (VERY rare!) that a person will actually go through the difficult - and risky - process of examining the answer to this question.  Despite the wise and timeless truth that the unexamined life wasn't worth living.

So how do you know whether or not you believe something?  The same way that others know whether or not you believe something: Your behaviors!

When we truly believe something, our behaviors consistently reflect that belief.  If someone claimed to believe in gravity, yet consistently clung in fear to fixed objects to keep from floating into space, any observer would have doubts about those claims.  Behaviors follow beliefs.

When we start to believe a new concept (whether that you can or that you cannot), our behaviors change accordingly.  If you believe something - REALLY believe something - you act accordingly.

What do we call someone who believes one thing and then does another?  Clinically, it is termed "mentally disturbed".  Commonly, it is called "a lack of integrity".  Either way, it is unhealthy - and should be unacceptable.

Make a gutsy move: Ask others what they think you believe.  (Be prepared, you may get a shock!)  Your values are leaking out as your behaviors.

Gut check: Consider a values-based cause you claim to support/believe in - such as "love for your family" or "commitment to your company" or "dedication to your spiritual beliefs" and then answer this BIG question:  Is there enough proof to convict you in a court of law that you, without a doubt, believe in that cause?  In other words, do your behaviors prove to anyone observing you that you truly believe what you claim to believe in?

Think about it.  But more importantly, do something about it...today!

What's On Your Short List?

Do you ever feel like you are busy every minute of the day, and still don't have time to do things that are truly important?

One thing consistently successful leaders do differently and better than anyone else is taking action on the right (most important) things.  How do they tame the distractions that plague the rest of us?

They create their "short list".

It's a simple two-part process.  The first step is creating your personal short list of the most important non-negotiables in your life.

• Values (The key driving forces of your life?)
• Standards (The clear line that defines what is truly UNacceptable)
• Goals (The absolutely MUST do things on your bucket list?)
• Relationships (Who are the most important "long-term" people in your life?)
• Belongings (what would you grab if your house caught on fire?)
• Activities (What pastimes are the most important to you for optimal physical/emotional/spiritual/mental health?)

Once you identify your short list(s), it becomes very clear what to say "yes" to - and just as importantly, what to say "no" to.  Both of which keep you from wasting time and energy - allowing you to be the most productive on the things you care most about. 

The next step is to use your list as a guide in creating your schedule.  Start with plugging in the non-negotiable priorities on your list first.  Then, if you have extra time/energy, fill in the rest with the next most important things.  When you are done with your time (you can't manufacture more of it), you say "no".

Yes, there are consequences for saying no, but the most successful people share that the temporary discomfort created by that transition always gives way to a high-performance, more aligned life of integrity.

How do you prefer to invest your life - in the things that you are passionate about, or settle for less?  Nothing will change unless YOU change your actions.

Think about it.  But more importantly, do something about it...today!

The Medicine Can Become The Poison

Life isn't perfect.  Sometimes mistakes are made.  If we aren't adequately committed to doing the right things to be healthy, we can become ill - feeling weak, miserable, and generally creating sub-par performance in everything we do.  In times such as these, the right medicine can help us get better.  When appropriate, this is a good thing to improve our well-being.  This also holds true (metaphorically) for organizations. 

The problem comes when the person (or organization) stops trying to take care of themselves because it's easier to depend (too much) on the medicine to make them feel healthy...instead of doing what it takes to genuinely be healthy.

In times such as these, the medicine can actually become like a poison - slowly undermining the person's ability to function effectively.  The body develops a resistance to the medicine, which causes the effectiveness of the medicine to diminish and the symptoms to get worse...unless the "dosage" is increased. 

Just like an addict of any kind, when the body expects a "medicine" to help it be happy/healthy, the natural consequences is a downward cycle.  It always continues to get worse until the person a) dies or b) decides to take on the hard work required to get "naturally" happy/healthy...by eating right, exercising, and practicing other good habits.  Enabling people can actually kill them!

The same holds true for organizations.  When a "medicine" (bailouts, subsidies, lack of competition, etc.) manipulates the company's circumstances and the business begins to depend on that support to simply survive every day, the medicine becomes a poison that will continue to undermine the health of that organization until it goes out of business or changes direction.  Building disciplined leadership, accountability to non-negotiables, engagement, integrity, and excellence throughout an organization is hard work - but it always results in success.

Here's the key: Ignoring a problem will not make you safer from it.  In business and in our personal lives, sometimes - if we really care enough - we have to show TOUGH love.

In what ways is your organization dependant?  Are you "coasting" through your workdays or actively pursuing improvement?  What would it take to conduct an "intervention"?

Think about it.  But more importantly, do something about it...today!

Is Your Organization Healthy?

Organizations are much like organisms.  It is important to stay healthy to be most effective and happy.  When was the last time yours had a "check up"?  Perhaps it is time for your business to check your vital signs and other indicators of health?

First of all, the best (whether individual or corporate) understand a basic truth: Health is NOT just the absence of disease.  Instead, true health is the presence of vitality! 

Consider your current organizational symptoms.  Is your operation getting optimal results?  Is there dynamic, principle-based leadership throughout the organization?  Do all the different "parts" (operational functions) interact effectively with each other?  Are there indications of illness in one part of your company that is negatively affecting the rest of the business?

One way to think about your organization is similar to how your body operates.

The Brain - Unclear/unhealthy focus "directs" the rest of the body (Leadership must provide a compelling vision, standards, and communicate guidance to all parts of the operation).

Various physiological functions (lungs/breathing, blood/circulatory system, food/digestive system, protection/immune system, etc.) all must work together like departments/divisions of a business to walk, talk, and accomplish anything.

Ask yourself some questions:

1. If you had a physical problem that was causing you pain or limiting you significantly, wouldn't you do something (ex. visit a medical specialist) to correct that situation?  Why wouldn't you do the same for your business?

2. Is your business operating at peak health?  If not, what are you "feeding" your company?  Does it have a healthy "diet"?  Does your operation have proper balance?  Are you "working out" and challenging your business to improve and grow?  Are all the different functions aligned and working together properly to ensure the best outcomes?

3. How are you (and your colleagues) participating in your well-being?  Do you have a plan that serves your "body" so you can best serve those customers that you were born to serve?

Take your vital signs and consider the health path you are on now, and where it is leading you.  Then make a decision about your corporate lifestyle.  Will it lead to where you want to be in your future?  Will it allow you to leave the vital legacy you want to leave?

Think about it.  But more importantly, do something about it...today!

**For world-class results, get proven solutions by contacting former Disney business performance experts at 1-888-MDJONES/635-6637 or online at www.SmallWorldAlliance.com. 

Same Tools + Better Use = Better Results

One thing I've been surprised to learn from working with the world's most successful companies: They don't have any "secret" pixie dust that magically helps them achieve consistent success.  In fact, they have the same resources any other organization has in their industry.

So what sets them apart from the rest of the pack?  Strategic execution.

World-class organizations simply focus their significant efforts in a disciplined way that naturally get superior results.  

Of course, simple isn't usually easy.  But it IS do-able.

Here's the basic roadmap:

• Identify and institute the non-negotiables that make you different and better than anyone else in your industry.
• Develop your leaders and hold them accountable for being consistent role models - in every way.
• Develop and engage employees so they can effectively work together as a team on the right things.
• Understand, engage, and WOW your customers with attention to the details they care most about.
• Be better today than you were yesterday.

Of course, the "pixie dust" includes a lot of hard work.  More than the competition is willing to do.

The good news?  After you gain momentum, it gets easier.  A LOT easier.  

Think about it.  But more importantly, do something about it...today!

Prove That You Care

While working with a client group recently, one of the partners of the firm said something memorable while we were discussing family.  He said "You are only as happy as your unhappiest child".  This is a profound comment - indicating that when you truly care about the well-being of someone important in your life, then you aren't satisfied until they are healthy and happy.

I also believe this applies to business.

Think about your employees or your customers.  Are they all healthy and happy?  What is their quality of life?  Are you satisfied?  If not, are you doing anything to help them be healthier/happier?

Our inner values leak out as external behaviors.  If you genuinely value someone else's well-being, people around you will notice - because you will talk about it and you will make DOING something about it a priority.

Do you legitimately care about the health and happiness of your external customers?  (You should!  The future of your business depends on it!)  If so, you must ensure that they are taken care of...by your employees! 

You are modeling behaviors for your employees.  They will treat customers outside your company patterned after how they are treated internally.  So, what would others say about your level of care for your employees?  Are you truly invested in helping them maintain a sustainable level of health and happiness? 

Saying you care is easy - and not worth much.  The real (and strategic) test of whether or not you have integrity is how you demonstrate (in other words, prove!) your true commitments.

People are watching.  And your business results are hanging in the balance.

Think about it.  But more importantly, do something about it...today!

New Projects Goal: Thrilling...and Terrifying?

One of the Producers of this year's Academy Awards made a very interesting comment. He said "I know a project is a good one when I'm 50% thrilled and 50% terrified."

What a surprising...and profound statement!

Imagine if that were your new criteria from now on...how would your career change? We love the thought of experiencing the thrill of making a difference and achieving things that we are passionate about. Then, couple with that the terror of not being completely in control - of not being sure how to accomplish what must be done to be successful. Maybe even not even being sure that you have the skill or resources or (whatever) to pull it off without "going down in flames".

Wow. Kinda intriguing, eh?  For me, it sounds like a pretty good definition of being fully alive.

Actually, if we really analyze our very best moments - when we've done transformational things beyond our expectation - we have done just that. We expect to be able to do what we currently can do...but that never stetches us or causes us to grow. The only time we can really exceed expectations is to attempt more than we can successfully do...at this moment.

The striving for a risky goal just out of reach is what builds skills, knowledge, and ability...and reveals character.

How far we go depends on how much we grow. How much we grow depends on how much (and how often) we risk beyond our current abilities.

Isn't it interesting how a single comment can be a catalyst for deeper thought - and, if we choose to truly act - an improvement in behavior/direction.

Now excuse me while I go terrify myself...

Think about it...but more importantly, act on it...today!

"Doing" World-Class

One of my greatest disappointments - and frustrations - is how people view the success of legitimate world-class organizations.  I often hear how "normal people" can't possibly hope to achieve the amazing results of such industry leaders because of some supposed "special" abilities, resources, people, or circumstances that all others do not have.

To that I say "What a load of garbage"!

Working directly with dozens of Fortune 500 companies, I have seen first-hand exactly what they do (and don't do) to achieve the outcomes that everyone marvels at, and one thing has become evident: Other than some technical patented widget/process/design, they all have the same access to resources as you or anyone else.

An outrageous claim?  I challenge anyone to identify one thing they have that you don't (besides the scale that results in success over a period of time).  They have offices, computers, paper, phones, budgets, products, customers, employees, leaders, money, time, etc.  Just like you do. 

The only significant difference is the WAY that they utilize those resources.

They have better results than anyone else because they approach all the same issues that you have (leadership, teamwork, passion, time management, creativity/innovation, hiring, training, communication, recognition, etc.) BETTER than anyone else.  Period.

The other thing world-class companies do consistently better than anyone else?  How they implement.

If you examine every huge success and you'll discover a series of actions that created the ultimate outcome. 

All do-able (they proved it by doing it - with NO superhuman powers.)
All started with a first step (which was followed by every other step until they succeeded.)

The truth is that ANYone can attain world-class results...IF they improve HOW they approach their business.  Stop working harder on things that don't optimize your potential and start adapting proven success practices - then improve them daily to stay on your A-game.

Want help?  Go to http://www.smallworldalliance.com/ for proven results.

Think about it.  But more importantly do something about it...today!

Fatal Benchmarking Mistakes

Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods. Of course, the expectation is to gauge how you compare with industry leaders, identify where you can improve, and adjust your methods to achieve those same best-in-class results. Most fail because they are going about benchmarking in the wrong way.

The second most common mistake is to simply adopt what the benchmark is doing. This often fails because your culture and/or circumstances are different than the benchmark organization. The better approach is to adapt their methods so they make sense in your unique situation. Consider how you can improve the best practice by tailoring it to your business.

But the biggest mistake, by far, is that people tend to focus only on the benchmark’s tactics. Attempting to copy present-day actions will certainly help – but only in the short term. The problem with this approach is that legitimate industry-leading organizations are continuously improving. To adopt a best practice and stick with it will only ensure that your competition will eventually pass you by. A fatal mistake.

The key characteristics of world-class companies that make them different and better are not just what they do – but how they think! Why do they consider things the way they do? What are the priorities? What are the non-negotiables? How do they create consistency when circumstances are constantly changing? How do they deal with all the swirling details that we all have to juggle and, with essentially the same resources, achieve better results?

When you benchmark the right way, you gain insights that matter – and that make a long-lasting improvement to the health of your business. The choice is yours: tap into the solutions that will spark your sustainable breakthrough or adopt a short-term approach that will struggle to gain traction and will ultimately fail.

Think about it. But more importantly, do something about it...today!

The Key To Progress

We all want to achieve better results. There are hundreds (thousands?) of books and "experts" out there selling how "attitude determines altitude" - and other ridiculous babble. Let's be clear: No one ever got better results simply because they went to their internal "happy place". Puh-leeeze!

The simple truth is that nothing ever improves without action! The ONLY way to realize progress is to move. Do. Initiate. Start. Act!

Here's proof: Think about the times you've been most productive in your life. Even a simple example like spring cleaning.

What gets the best results?

1. You identify the criteria for what you want to keep and what you want to remove.
2. You get in motion. Every moment you are grabbing something and then not letting go of it until it ends where it will go. Trash. Sell. Donate. Store. Keep. It doesn't matter what you grab - what matters is that you DO something.

And keep at it.

No painful, drawn-out mulling. Grab object. Consider criteria. Place in proper category.

Decide. Action. Decide. Action.

Very soon, things begin to shift. Yes, things don't always look pretty at the beginning, but soon you see progress...which becomes motivational...and, ultimately over time, results in achieving your goal.

Not because of some complicated "secret" or "intention" (puh-leeze!) But because you took that first step.

Followed by the next step. And another and another.

Think about it. But more importantly, do something about it...today!

New DAY Resolutions

Having a big, audacious goal is wonderful - but the only way to achieve it is one step at a time. So, instead of focusing on tackling the large-scale resolutions for the new year, try accomplishing them by focusing on the incremental improvements EVERY day.

Simply said, do what world-class leaders do: Resolve to be better today than you were yesterday. Every day, take a measurable advancement toward your larger goal.

Take time daily to consider specific goals for that day. Something do-able that is a legitimate improvement regarding your physical, mental, emotional, financial, or spiritual health. Ideally, some small thing in each catagory - but don't aim too high at first. The strategy is to grow into the habit of making healthy habits! Perhaps start with one area each day - rotate them or prioritize them based on what motivates YOU best.

Then (this is critical), you must DO something that day. Your efforts must be DAILY in order to create a habit. The key is to NOT break the chain of behaviors. No matter what, do SOMEthing. It is the consistency that ingrains the behavior into your life for ongoing, sustainable results.

One great tip is to establish a "5 minute kick start". You can do ANYthing for 5 minutes - then decide at that point if you want to continue. (It's astounding how often a 5 minute workout - or any other temporarily distasteful "good for you" activity - can turn into a full-blown workout, just from starting!) You'll find that it eventually gets to be a habit...one that helps make you the "YOU!" you've aspired to be all your life!

Think about it. But more importantly do something about it...today!

Bringing Learning To Life

Sometimes I get really frustrated at how people settle for less than they should. Have you ever asked yourself why more people/organizations aren't achieving their potential?

So, how do the most successful leaders bridge the gap between knowing and doing - and get better results that the average people? There are several keys to this elusive process:

Value it. Identify WHY you want to do it. Consider your motivation for starting - regarding the ultimate outcome or benefit. Many times, people surprise themselves by realizing they really do NOT care enough about the outcome to initiate action. If you are sufficiently motivated, then this provides the fuel for your efforts - but you still need the rest of the formula. Your plan must include accountability throughout the remainder of this 4 step process.

Know it. Here's a surprising factoid: People generally don't fail because they are ignorant. In my experience, about 85% of the time, I hear people say "I know that", but then they fail to DO that effective behavior. Those who get results make sure to know What AND How. Often, people think they know, but there is a gap between what they know (vague, big picture) and what they need to know (relevant details). This extra effort separates the ordinary from the extraordinary.

Do it. Skills require more than knowledge. The next step is to translate internal knowledge to external behaviors. Experiment. Practice. Try new things. The key is START! Getting "hands on" with the idea as soon as possible is vital. Habits/success are created by consistent behaviors. Make sure you are practicing your new skills every day. The cumulative total of your actions is what ultimately gets the results.

Share it. Once you've actually achieved some level of success, the best way to solidify the experience (for yourself and for your organization) is to teach it to others. Provide opportunities for colleagues to attempt the new behaviors in the same kind of process you used. You'll find that "teaching others to fish" will help you to multiply your results AND leave a legacy of excellence - optimizing YOUR life!

Think about it. But more importantly, do something about it...today!

Getting Your OWN PhD

Yes, we all agree that developing yourself is an important strategy for improving your results in life. But who has time/resources to pursue learning all the things that can help you grow to who you want to ultimately be - both professionally and personally?

You do.

Want to know a fast, easy, and inexpensive way to grow dramatically in the direction of your unique, personal dreams in just one year's time? Instead of the huge commitment involved in enrolling at a university for an advanced degree, create your own customized program in the living laboratory of your life! Try this little strategy:

Identify the top 6 areas of knowledge or skills that you need most to attain the professional or personal goals of your dreams. Next, dedicate 2 months per topic and begin researching the "best of" information available to you. You can begin with as simple as an Internet search. Try "(topic)" + "best" + "list" (add other search words such as "thought leader" or other terms to best target your research.) As you land on valuable information, save/print/study/learn the information as you need to develop you for the attainment of your goals.

On your terms.

If your goal is skill-based, you can augment your online studies with local hands-on opportunities (locate professionals in your area to help you experience the skill-building you want.) Maybe this looks like job shadowing. Maybe it is a local trades/craft class you can take at night/on weekends. Get creative! Again, YOU drive your development.

The beauty of this approach is threefold. 1. You can do this on your schedule - when it is convenient for you. 2. You can get as in-depth and detailed as you desire - in ANY direction of content, with no one else adding irrelevant content that you don't want. 3. It is virtually a free "directed independent study" program - created by you - for you.

Bottom line: With minimal investment of time, money, and effort - you can make tremendous strides in your own development. Don't be discouraged by the expensive, long-term formal education options. You have alternatives! Go out and make the opportunities that are at your fingertips each and every day. With a little discipline, you'll be amazed at what you will accomplish with a little extra effort each and every day.

Think about it. But more importantly, do something about it...today!

Breaking The Comfort Cycle

Want to make a dramatic improvement in your life? Here's a great place to start: Breaking the human nature cycle we all encounter that goes something like this...

1. You realize you're uncomfortable with some experience (public speaking, new technology, etc.) so you convince yourself that you'll never be any good at it.
2. You avoid doing that thing you're uncomfortable with (because it's painful.)
3. A situation arises where you can't avoid doing it (that's just the way it is.)
4. You don't prepare sufficiently (because you avoid the painful discomfort as much as possible).
5. You have another bad experience (the natural consequences of not practicing/preparing enough).
6. You convince yourself that you'll never be any good at it and swear that you'll never do it again (which is not true - if you practiced, you would be better.)
7. Repeat.

Avoiding something that is part of professional (and/or personal) life is foolish. An unavoidable situation will arise eventually - and it will continue to be painful until you learn from it and break through the discomfort.

Accepting these uncomfortable trials with courage and discipline will break the vicious cycle. Not only will it get "less uncomfortable" (not everything in life eventually gets comfortable), but you'll benefit from getting better at the experience.

Discipline and hard work on things that are uncomfortable aren't very sexy, but it is the only way to gut through these situations. A little extra effort can earn you that breakthrough you've been wanting.

Think about it. But more importantly, do something about it...today!