The "Pucker Factor"

We all go through good times and bad times.  As service providers, it is easy to give good service when things are going well - plenty of time, plenty of resources, low stress.  Easy.

However, what about when things get busy?  Crunch time?  When the pressure hits?  When "the pucker factor" goes up? 

Here's a tip practiced by world-class success stories: Prepare in advance.  Communicate about the ways you can make your customers feel welcome and special when things are easier.  Invest the time and effort during the good times on exploring how to exceed expectations when conditions are at their worst.

When your customers will need you the most.

And you'll have the least resources (time, energy, etc.) to serve them.

Yes, it's difficult to sacrifice your precious down time.  It requires discipline and extra effort.  Discussing the tough moments in your operation isn't enjoyable.  It can sometimes even be painful.  But talking about it in the midst of the hectic times never results in effective and efficient solutions.  No one "gets the chance" to fix the problems during those times when all you can do is survive.  Even though you can predict the naturally-occurring heavy demands on your organization, how much time do you take to thoroughly prepare for that dynamic - like a lunchtime rush that hits every day at the same time?

Thriving requires strategic discipline.  It demands commitment and foresight.  You have to earn it.  Being the different and better choice takes setting aside the opportunity now to resolve the anticipated challenges that will arise in your future.

Well, at least that's what the most consistently successful world-class organizations do.

Think about it.  But more importantly, do something about it...today!

Are You Driving Change?

We all know that change is a constant, but get (appropriately) skeptical when people drone on about how "Change is good".  Why are people resistant to change?  Because some change is NOT good.  People become supportive only when we believe the change will be beneficial.

So what do world-class leaders do to optimize the process of change?

Here's an apt analogy a former Disney colleague of mine shared:

If you were riding in a car someone else was driving with the intent of going to a specific location, and they started driving along an unfamiliar route, what would you do?

1. Confirm the destination and make sure that you both intend to arrive at the same place.  If not, then you must determine whether or not you want to go to this new location.  If the final destination is the same, then you might...
2. Ask if the current route is better than the route you are used to.  If it is better, then support the new route (change) and learn something helpful.  If it isn't better, then you would suggest your more effective route (solution) to get to your mutual goal.  If you have nothing better to offer, then you would just let them drive and support the unfamiliar approach.
3. If you don't want the driver's destination or route, you can either disembark or take over control of driving the car.

Ultimately, the choice is yours.  Actively support the process or actively make it better, but get involved one way or the other (being passive is simply abdicating any responsibility).  It does not help to sit in the passenger seat and complain about the route or destination.  You don't improve the outcome - and you actually make the process worse.  The best option is to determine whether or not the "new way" is better or not, influence the driver if your way is legitimately better, or do the driving yourself.

Have you determined your destination?  Are you doing whatever it takes to appropriately influence your situation?  Or are you letting someone else do the "driving" and "taking you on a ride" you don't want to be on?  Are you willing to take the bold action of taking over or disembarking?

Think about it.  But more importantly, do something about it...today!

New Projects Goal: Thrilling...and Terrifying?

One of the Producers of this year's Academy Awards made a very interesting comment. He said "I know a project is a good one when I'm 50% thrilled and 50% terrified."

What a surprising...and profound statement!

Imagine if that were your new criteria from now on...how would your career change? We love the thought of experiencing the thrill of making a difference and achieving things that we are passionate about. Then, couple with that the terror of not being completely in control - of not being sure how to accomplish what must be done to be successful. Maybe even not even being sure that you have the skill or resources or (whatever) to pull it off without "going down in flames".

Wow. Kinda intriguing, eh?  For me, it sounds like a pretty good definition of being fully alive.

Actually, if we really analyze our very best moments - when we've done transformational things beyond our expectation - we have done just that. We expect to be able to do what we currently can do...but that never stetches us or causes us to grow. The only time we can really exceed expectations is to attempt more than we can successfully do...at this moment.

The striving for a risky goal just out of reach is what builds skills, knowledge, and ability...and reveals character.

How far we go depends on how much we grow. How much we grow depends on how much (and how often) we risk beyond our current abilities.

Isn't it interesting how a single comment can be a catalyst for deeper thought - and, if we choose to truly act - an improvement in behavior/direction.

Now excuse me while I go terrify myself...

Think about it...but more importantly, act on it...today!

Fatal Benchmarking Mistakes

Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods. Of course, the expectation is to gauge how you compare with industry leaders, identify where you can improve, and adjust your methods to achieve those same best-in-class results. Most fail because they are going about benchmarking in the wrong way.

The second most common mistake is to simply adopt what the benchmark is doing. This often fails because your culture and/or circumstances are different than the benchmark organization. The better approach is to adapt their methods so they make sense in your unique situation. Consider how you can improve the best practice by tailoring it to your business.

But the biggest mistake, by far, is that people tend to focus only on the benchmark’s tactics. Attempting to copy present-day actions will certainly help – but only in the short term. The problem with this approach is that legitimate industry-leading organizations are continuously improving. To adopt a best practice and stick with it will only ensure that your competition will eventually pass you by. A fatal mistake.

The key characteristics of world-class companies that make them different and better are not just what they do – but how they think! Why do they consider things the way they do? What are the priorities? What are the non-negotiables? How do they create consistency when circumstances are constantly changing? How do they deal with all the swirling details that we all have to juggle and, with essentially the same resources, achieve better results?

When you benchmark the right way, you gain insights that matter – and that make a long-lasting improvement to the health of your business. The choice is yours: tap into the solutions that will spark your sustainable breakthrough or adopt a short-term approach that will struggle to gain traction and will ultimately fail.

Think about it. But more importantly, do something about it...today!

New DAY Resolutions

Having a big, audacious goal is wonderful - but the only way to achieve it is one step at a time. So, instead of focusing on tackling the large-scale resolutions for the new year, try accomplishing them by focusing on the incremental improvements EVERY day.

Simply said, do what world-class leaders do: Resolve to be better today than you were yesterday. Every day, take a measurable advancement toward your larger goal.

Take time daily to consider specific goals for that day. Something do-able that is a legitimate improvement regarding your physical, mental, emotional, financial, or spiritual health. Ideally, some small thing in each catagory - but don't aim too high at first. The strategy is to grow into the habit of making healthy habits! Perhaps start with one area each day - rotate them or prioritize them based on what motivates YOU best.

Then (this is critical), you must DO something that day. Your efforts must be DAILY in order to create a habit. The key is to NOT break the chain of behaviors. No matter what, do SOMEthing. It is the consistency that ingrains the behavior into your life for ongoing, sustainable results.

One great tip is to establish a "5 minute kick start". You can do ANYthing for 5 minutes - then decide at that point if you want to continue. (It's astounding how often a 5 minute workout - or any other temporarily distasteful "good for you" activity - can turn into a full-blown workout, just from starting!) You'll find that it eventually gets to be a habit...one that helps make you the "YOU!" you've aspired to be all your life!

Think about it. But more importantly do something about it...today!

Bringing Learning To Life

Sometimes I get really frustrated at how people settle for less than they should. Have you ever asked yourself why more people/organizations aren't achieving their potential?

So, how do the most successful leaders bridge the gap between knowing and doing - and get better results that the average people? There are several keys to this elusive process:

Value it. Identify WHY you want to do it. Consider your motivation for starting - regarding the ultimate outcome or benefit. Many times, people surprise themselves by realizing they really do NOT care enough about the outcome to initiate action. If you are sufficiently motivated, then this provides the fuel for your efforts - but you still need the rest of the formula. Your plan must include accountability throughout the remainder of this 4 step process.

Know it. Here's a surprising factoid: People generally don't fail because they are ignorant. In my experience, about 85% of the time, I hear people say "I know that", but then they fail to DO that effective behavior. Those who get results make sure to know What AND How. Often, people think they know, but there is a gap between what they know (vague, big picture) and what they need to know (relevant details). This extra effort separates the ordinary from the extraordinary.

Do it. Skills require more than knowledge. The next step is to translate internal knowledge to external behaviors. Experiment. Practice. Try new things. The key is START! Getting "hands on" with the idea as soon as possible is vital. Habits/success are created by consistent behaviors. Make sure you are practicing your new skills every day. The cumulative total of your actions is what ultimately gets the results.

Share it. Once you've actually achieved some level of success, the best way to solidify the experience (for yourself and for your organization) is to teach it to others. Provide opportunities for colleagues to attempt the new behaviors in the same kind of process you used. You'll find that "teaching others to fish" will help you to multiply your results AND leave a legacy of excellence - optimizing YOUR life!

Think about it. But more importantly, do something about it...today!

Digging Deeper. Going Farther.

There's a whole lotta talk going on these days. Talk about being different and better. Talk about engaging employees and customers. Talk about leadership excellence and operational effectiveness and strategy and tactics.

But very little results. Why is that? What do proven winners do differently to achieve those outcomes?

Well, the operative word is: DO!

When it comes down to separating the ordinary from the extraordinary, the key is consistent execution. Those who succeed eventually stop talking and start doing.

How do they do that, when it's not always clear about what to do?

In order to get to the root issues (and, therefore, the root actions required), world-class leaders don't just talk superficially about what makes their business different and better. They dig deep and get into the details of their unique target market and confront the difficult work of knowing their customers, their industry, and themselves.

[Pop quiz: What is the one thing that you do better than anyone else? What - specifically - makes you different than the many other options your customers have? And why should your customers really care? Hint: Your competition probably know this. You had better make sure your customers do too!]

Then, using that valuable information, world-class successes build the discipline (not a sexy or comfortable word so most business/self-help books shy away from this) to consistently implement - in alignment with what their customers want most and what they do differently/better than anyone else.

Simple, but not easy. Take the time to dig deeper this week - so you can go farther than you've ever gone before. You, and your customers, deserve that.

Think about it. But more importantly, do something about it...today!

Improve With The Right Questions

In the interest of continuous improvement, most people try to engage their customers to discover ways they can improve their experience. Worthy intent, for sure - but most go about this the wrong way.

Typically, well-meaning questions like "How can we improve your experience?" don't get the answers we can easily use. The reason? The customers a.) can't effectively articulate a specific answer to such a broad question and/or b.) they aren't motivated to spend the time/effort to help you improve your operation.

The solution? Ask better questions - such as "Was there anything about your experience that frustrated or disappointed you?" This type of question specifically targets what you want to know: how to improve their experience - by minimizing the obstacles that undermine it being the best it can be. In addition, even those who are upset about having an unsatisfactory experience will take advantage of the opportunity to discuss what disappointed them. Either way, you win because:

1. you can provide service recovery immediately to those making the suggestions to help make them happier



2. you can improve with tactical information you can implement



3. future customers will benefit from the actual improvement

Sometimes, breakthroughs are hidden in subtleties - such as what questions you ask...and acting on the (better) answers you receive.

Think about it. But more importantly, do something about it...today!

Forgive, Yes...But Forget??

We've all heard about the common saying "Forgive and forget". It's typically used to describe a more gentle, "enlightened" view towards our fellow human beings - encouraging us to achieve some kind of world peace by simply wiping the slate clean and forgetting it ever happened. What a load of bull...uh, I mean - what a foolish choice!

Forgiveness is one thing. Whether you forgive or not really only impacts you. Refusing to forgive a wrong is typically rooted in an emotional resentment that will lead to bitterness if left to fester - only serving to continue harming you - rather than the wrong-doer. So, ultimately, the wisest option is to choose to forgive. Whether or not to forget is quite another issue.

The healthiest option after being the victim of a negative experience is to forgive and remember! That experience - and memory - should be used for a productive purpose.

The goal for any and all life experiences is to learn from them and grow in wisdom and good judgment. Remembering the details that led to the experience and - logically - leveraging that insight to help make better choices for the future is the better option. To forget would be a shameful waste of the experience, making it more likely that you'll put yourself in the position to be victimized yet again...a much worse tragedy.

This brings to mind the more balanced saying of "Live and learn". So, when you are deep in the aftershocks of a painful experience - just focus on remembering the mistake, so you're less likely to repeat it in the future.

Think about it. But more importantly, do something about it...today!

Get Alive

Do you want a business/relationship that is alive? (Of course, who doesn't!) Bringing life to your Life doesn't have to be as difficult as it often seems. Like when I was at Disney, the first step is to recognize the few things that make the difference between just existing and really living:

1. All life is GROWN. To breathe LIFE into your life (or relationship or business, etc.) you have to treat it like any other dynamic, living thing. For example, think of a plant - if you want the plant to thrive (rather than simply survive), you must nurture it. Same as anything else. How is that best done? By implementing the other two aspects:

2. Be aware of what that unique plant (your business, career, your Life, relationship, etc.) requires to thrive. Pay attention to it. Invest time and energy into learning about all important aspects of it. Examine and understand what strengthens it and what weakens it. Then...

3. Care enough to do something about it. Make it a priority. Spent time/energy/resources to consistently see that it's needs are exceeded (in a healthy way) in order for it to GROW more alive.

Sometimes, Life can get so hectic that it gets easy to neglect things (dreams, goals, people, ourselves) that we value. The natural consequences of that action (or lack of action) is the same as neglecting a plant. It WILL start to weaken, whither, then die. The question is: what is YOUR priority? You can always tell a person's TRUE priorities by where they choose to spend their time, effort, and money. Where are you spending yours? If not where you want, start growing again - now - before it is too late.

Think about it. But more importantly, do something about it...today!

The 3:2:1 Rule

Looking for better results? Most people are. Here's a frustrating fact: Consistently successful organizations don't focus most on the outcome - but they still get better results than the rest. Here's why...and how...

Performance is a result of skilled effort - which is a result of passion and commitment. World-class companies get better results because they track backwards to the internal root cause and focus on improving there instead - guiding the process until they achieve the superior external results they desire.

If you want a 1% increase in performance, then you need a 2% increase in effort (the kind your customer values) - which is sparked by a 3% increase in commitment (by your front line team - who delivers the effort.)

Some call it the "3:2:1 Rule". Yes, some of the investment gets lost in the shuffle (that's human nature for you), but done well it's worth it. Remember, the percentages of internal results don't have to cost a lot of money - just well-placed leadership, engaged relationships, and targeted innovation.

You can use this proven approach to set up your own improvement plan. For example: If you want a 2% increase in your financial results, you begin by investing in improving your team's engagement/commitment level by 6% (interact with them, listen to them, challenge them, develop them, etc.), which will affect a 3% increase of performance on their behalf (the power of pride, integrity and ownership!) - gaining you the 2% bottom-line results (from satisfied/loyal advocates) you hope for.

So, if you're interested in achieving consistent external results (like those proven world-class companies), focus on the internal resources that get you there first. ANY small steps towards engaging your team will become a catalyst for improvement in your outcomes.

The 3:2:1 Rule. As simple as 1, 2, 3!

Think about it. But more importantly, do something about it...today!

THE Performance Dimensions

This blog is for any of us who work for a company or who own a company. (Those set-for-life/not interested in ever working again folks can go back to sleep...)

The key part of improving you/your business is knowing what to look for to determine what direction you're moving. Here's the good news: Your checklist has arrived!

What do you get when you cross-reference the most admired organizations with the most successful companies (Fortune 500), then survey executives, board members and analysts from the 24 industries represented? You get an amazing insider's view of what dimensions to focus on when planning or measuring your improvement process.

Here are the 9 dimensions:

• Innovation (How creative are you in breaking new ground - both internally and externally?)
• Quality of management (leadership throughout your operation)
• Quality of products & services (what impacts your ultimate customer experience)
• Long-term investment values (Are you connected/committed to the long haul?)
• Social responsibility to community and environment (Making a difference beyond your bottom line creates meaningful purpose)
• Ability to attract, develop, and retain top talent (The best talent exists - the goal is to create an environment that they passionately want to join)
• Financial soundness (Are you healthy/balanced in access to liquid funds?)
• Use of corporate assets (Are you responsible with how you use your resources?)
• Effective in doing business globally (How connected are you to people beyond your borders?)

Use this list to stimulate discussion with YOUR work team. Think about -and take ACTION on -your business differently: adopting a better strategic approach will lead to the kind of proven success the best world-class businesses enjoy.

YOU deserve the best results for your best efforts. Time to step up, step out, and break through.

Think about it. But more importantly, do something about it...today!

Guaranteed Breakthrough

Ever notice that sometimes, even in the midst of a long-term improvement effort, you hit a phase where things seem to stall? Sometimes we get so caught up in achieving a specified goal that we miss the real opportunity - AND the meaningful breakthrough. Consider this catalyst to shake things up:

Rather than continuing to fixate on your pre-determined, measurable outcome - take some time revisit why you are making the effort and then (perhaps) shift to different options that will make it better.

The key here is (re?)discovering what your CUSTOMERS think is "different" & "better".

• Different: What is your competition doing? What are they not doing? Is your brand (personality of your company) distinctive? Is the customer experience unlike anything else in your industry?
• Better: What does your customer value in regard to your industry's product/service? Speed? Dependability? Quality? Why does your product/service even exist? Improve in that area, and you will gain a competitive edge.

Too often, organizations get so caught up in delivering action items and tactical plans, that they fail to stay engaged with the more relevant perspective.

Bottom line - becoming different & better, as defined by your customers, will always be an improvement (always!), and will draw the attention you need to eventually move your business (and you!) to the top.

Think about it. But more importantly, do something about it...today!

Where Do You Go Right?

After a life stumble, we often hear someone say "Where did I go wrong?" Good to do. Obviously, making mistakes is not the preferred outcome - but it happens. Repeating a mistake, however, is a completely unnecessary waste. If we are paying attention and care enough to make the effort, we can learn from every mistake we - or others - make...and forgo that avoidable wrong.

Another question - rarely asked - is equally important: "Where did I go right?" Examining successful decisions (ours or others) actually help us repeat success.

Consider this: In every success story, there is a moment when things shifted for the better. The successful person did something differently to start down a different road leading to a better result. Here's the bottom line - and it is pretty simple:

• If the path you are currently on is not leading to the ultimate goal you want, then you must change what you are doing to achieve what you desire. You may not know exactly what to change, but you DO know that life as usual is not it, so your "do nothing/the same" option is NOT the right one. (If you don't know what you want, then THAT just became your new task.)
• The longer you stay on your existing path, the longer you are moving in the wrong direction. (The whole "where did I go wrong?" thing - yes, you just answered that question. You're choosing it every day you stay on your current path.)
• You must take action to see the results. Planning is nice, but it doesn't count as an action step in regards to actually improving. Yes, taking action risks failure (that is why most do NOT take sufficient action), but by definition, the path you're on is failing you already.

The real question then, is not "Should I do something differently?", but "What should I do? (experiment with whatever needs improving until you start seeing results) and "When should I do it?" (Now. It's the first step that keeps most people from optimizing their results. Once you've taken that first step, the second becomes easier, and the third easier still - until you break through to become part of the successful group that began doing things right.)

You have the choice to make NOW the answer to the question: "When did I go right?" All it takes is that first step. Are you choosing to take it, or continue settling for less in your life?

Think about it. But more importantly, do something about it...today!

Let It Go!

As we rush/stagger/grind/step towards the end of the year, many of us reflect on what was and what may be. While I encourage this (not just once a year, but every quarter/month/week - as best you can), it seems that "resolutions" - regardless of when they occur, rarely last. On average, only 15% of those who make New Year's resolutions keep them for at least 30 days. What a shame!

Part of the problem most have with adopting new behaviors is that they are still embedded in the rut of old habits (muscle memory and/or mental hang-ups.) Here's the key that all successful professionals know: Before you can successfully follow a new path, you have to stop walking the old, less-effective path. In other words: what keeps us from adopting effective new habits is INeffective old habits.

Japanese culture has some interesting rituals for the transition between one year and the next. For example, many hold "ending of the year parties" (called "bounenkai" - or "forget the year"), where they ceremoniously cut ties with anything holding them back from growing/improving for the upcoming year. Another tradition is called "osoji", where everyone deep cleans their homes, offices, and schools to literally begin the new year with a "clean slate". While I don't follow these practices, I do appreciate the acknowledging of how we must create closure for one chapter before we can successfully begin a new chapter.

So, as you begin making plans for your next chapter, please consider what you need to STOP doing - or let go of - BEFOREHAND. Once you've confronted that detrimental anchor, then and only then will you be free to sail forward towards whatever exciting new adventure you have in your heart.

One final word of encouragement: If you're not living the life of your dreams, then why not? When are you planning to live your unique purpose? No matter where you are today, the very best time to begin is NOW. Don't wait another day. No more settling. Take the first few steps and you will begin to see an amazing shift in momentum toward the lifestyle you've always wanted.

You will never regret it, I promise. I can guarantee you the inevitable: you'll regret not starting sooner if you wait.

Think about it. But more importantly, do something about it...today!

The Alternative To Change

If you don't like change, I understand. But you're going to like mediocrity a WHOLE lot less.

The real problem with change is, despite what many claim, it is NOT always good. In the real world, we've all been burned by change at one time. So, what's the alternative? Don't focus on change - focus on improvement!

Here's the TRUTH about legitimate improvement in your life:

1. The definition of "improved" is determined by YOU.
2. Improvement, by definition, must be different...but different in YOUR direction!

Bottom line: All improvement requires change, but not all change is an improvement.

Are you clear about what you want that is different/better? If not, invest some time to figure that out. (Today would be good.)

Are you willing to take action and DO what is required to create that improvement? If not, then prepare yourself for a life of pain and disappointment. Regardless of what all those foolish Secret/Name It, Claim It fad philosophies claim, it doesn't happen by magic...and no one will do it for you. (The good news? The effort is worth it. Really!)

Here's an interesting factoid to consider: Have you noticed that only about 5% of people who make New Year's resolutions see them come to fruition? What percentage of people do you consider to be truly successful in life? About 5%? Do you think there's a connection? I believe in both cases, it's simply because the successful people are clear about what they want/what direction to move in order to improve, AND they invest the required effort to achieve their goals. That's not always fun or sexy, but it works at Disney and other world-class companies, consistently. (Yes, ANYone can be successful!)

Are you setting the stage for an improved new year? If not, why not?

How will 2011 be different/better than 2010 for you? What will YOU do differently/better to actually make your goals a reality this time? (Hint: The best time to start is NOW!)

Think about it. But more importantly, do something about it...today!

Facebook Versus Face Time

A key to both business and personal success is how well we can really connect with others. What works best to really connect with someone: Meeting in person? Calling them? Talking to them? Talking with them? Mailing them? Emailing them? Texting data/information? Sharing opinions? Sharing feelings? Sharing secrets?? The options continue to grow!

Obviously, the start of the answer is appropriately connecting using whatever resources are available. At Disney, we asked WHY we wanted to connect to determine the best option. Best long-term solution? Quality rather than quantity. And no, they are not mutually exclusive - you can have both!

Today, much is being discussed about the varying forms of social media: Facebook, Twitter, blogs, etc. There's nothing wrong with those tools as long as they are each considered as only a part of your efforts to truly connect.

Oftentimes, we get caught up in being so focused on a task that we forget that how the task is done is just as (many say even more) important. Appropriately including your personality in the sharing of information is what makes all the difference. After all, if there's no "you" in the interaction, then they could've gotten the information from some inanimate computer or something. "You" are not required. If that isn't unsettling, it should be.

Think about any recent interaction you've had. Here's a simple test: After the interaction, did the person know more about you, understand more clearly how you are aligned, or like you/respect you more than when they started the interaction? If not, it was probably not engaging. "You" added no special value. Your role could have been automated...and will be - unless you do something about it.

Want to improve? Here's a challenge for you: Think about the people you want to really connect with. What access methods (face-to-face, phone, email, text, social media, etc.) do they value? [Tip: Use those methods] The next time you have the opportunity, purposefully ask questions about potential ways your interests overlap. Discuss common opinions and feelings about issues that are relevant. Focus on how you interact and make sure it engages the other person.

Then watch how your connection dramatically improves.

Then watch how your business improves!

Think about it. But more importantly do something about it...today!

Results, Not Effort

I'm noticing a growing problem in the workplace today. More and more people are defending their value based on how "hard" they are working - as if the amount of effort they expend means anything.

Those who know me know that I value hard work (I have no patience for laziness - in thought OR deed!), but working a lot and accomplishing little is moronic.

There, I said it.

If a logger works hard, spending all day trying to cut down a big tree with a penknife when they could be using a chainsaw, do we applaud their effort? Of course not. We call him foolish! Loggers are valued by how many trees they cut down. The amount of time or effort they spend doesn't add any additional value. It simply isn't relevant to the outcome.

The weird thing about human nature is that we tend to judge others by their results while we judge ourselves by our intent. [Enter loud buzzer sound here.] Sorry. This doesn't (and will never) be acceptable to any logical, fair-minded person.

The measuring criteria is results. Period.

In the real world, we earn value by creating it. Effort and time are things that are spent. Hopefully, our energy and time is invested in a way that creates more value than we used. If not, we chose poorly. If so, then we are growing our resources and influence - and benefit because of that.

Value is defined by the one "purchasing" the outcome - whether an employer or the recipient of the effort. An employee who can create ten quality widgets an hour (regardless of effort) will always be worth more than someone who creates less. If you are exerting more time/effort than others on a particular activity and producing less, rethink your approach. Either learn do be more effective or switch to something that is more aligned with your personal strengths.

Spending more time and effort defending your lack of results is, well, an additional waste of time and effort...because it will not result in a better result. It just sounds like whining (definition of whining = "anger coming out of too small a hole." Ha!)

Think about it. But more importantly, do something about it...today!

Measuring Time = Measuring Life

It is a common tradition to take stock of our lives every New Years. Seems natural - the beginning of a new year and all. But assessing our life just once a year also seems way too long between reviews. Not nearly enough feedback in between checks.

So I started doing a mid-year check-in with myself as well (about this time of year.) That's when everything started to change for the better. Started seeing some improvements over the once-a-year reviews. So I started once a quarter. Then once a month. Then once a week.

Now I conduct once a day assessments of where I am and how am I moving forward RE: my big life goals/bucket list.

Don't get me wrong - I'm NOT a number-crunching, "sadistics" kinda guy. Still not. Quite the opposite. Plus, it always weirded me out when people focused so much on measuring things in their life. Many people get so focused on the measuring process, they take their attention away from the real life-living part. What a shame.

But I came to realize that measuring something doesn't make it less "natural" - as long as the reason for measuring it stays the primary focus. The point is that, once I identify a goal (or goals) that are aligned with my values, talents, and passion (my purpose), then the more I stay aligned with that path, the more fulfilled I will be as ME.

It's really all about making more (often) informed choices. When is that ever a bad thing? Plus, seeing changes in the direction of your goal - even small improvements - is encouraging, and motivates me to stay the course/make even more improvements.

Not a bad tactic, actually.

It takes some getting used to, but it can actually make a transformative difference in the amount of LIFE you have in your life.

Think about it. But more importantly, do something about it...today!

A Hungry Dog Hunts Best

Hall of Fame golfer Lee Trevino once said "A hungry dog hunts best." Ever since my mother became friends with Lee a few decades ago, I've enjoyed his earthy way of being both fun and, at times, profound. This quote is a great example.

Over the past couple of years, both clients and colleagues have been asking me about how to thrive in these difficult times. I'm happy to help, but I also know challenging times should serve as a powerful reminder about what balance and good business health really is.

Whether in the physical sense or in the business sense, I've found that I actually enjoy being a little bit hungry at all times. Being extremely hungry? Definitely not! But even when everything is going fan-freaking-tastic, I strongly believe being a little hungry is healthy.

Being hungry reminds me of what's important. It keeps me aware and focused. It keeps me lean and agile. Being hungry keeps me needing to be ever more creative with my use of resources. It builds discipline. Finally, being a little hungry makes me appreciate that I'm not extremely hungry.

I encourage you to embrace hunger a little more today. Then stretch it to a week. Then a month. Then make it a lifestyle. I believe you'll be healthier as a result.

Think about it. But more importantly, do something about it...today!