Fatal Benchmarking Mistakes

Much has been said of benchmarking – the act of looking to best-in-class companies and measuring yourself against their methods. Of course, the expectation is to gauge how you compare with industry leaders, identify where you can improve, and adjust your methods to achieve those same best-in-class results. Most fail because they are going about benchmarking in the wrong way.

The second most common mistake is to simply adopt what the benchmark is doing. This often fails because your culture and/or circumstances are different than the benchmark organization. The better approach is to adapt their methods so they make sense in your unique situation. Consider how you can improve the best practice by tailoring it to your business.

But the biggest mistake, by far, is that people tend to focus only on the benchmark’s tactics. Attempting to copy present-day actions will certainly help – but only in the short term. The problem with this approach is that legitimate industry-leading organizations are continuously improving. To adopt a best practice and stick with it will only ensure that your competition will eventually pass you by. A fatal mistake.

The key characteristics of world-class companies that make them different and better are not just what they do – but how they think! Why do they consider things the way they do? What are the priorities? What are the non-negotiables? How do they create consistency when circumstances are constantly changing? How do they deal with all the swirling details that we all have to juggle and, with essentially the same resources, achieve better results?

When you benchmark the right way, you gain insights that matter – and that make a long-lasting improvement to the health of your business. The choice is yours: tap into the solutions that will spark your sustainable breakthrough or adopt a short-term approach that will struggle to gain traction and will ultimately fail.

Think about it. But more importantly, do something about it...today!

The Scam: Managing Versus Leading?

You may be the victim of a scam! Have you ever seen the common comparisons between Managing and Leading? Typically, they include words like:

Manager:
Enforces consistency
Duplicates
Asks how
Forms policy
Corrects weaknesses
Wields control
Does things right

Leader:
Elicits creativity
Originates
Asks why
Sets example
Builds strengths
Applies influence
Does the right thing

These business writers/pontificators always make it seem like being a Manager is bad and being a Leader is good.

What a pile of...uh, a crock of...uh, what a load of...well, you know what I mean.

Next time to see such a list (or hear someone spouting off this Manager = bad, Leader = good nonsense - ask them this: Is anything on the "Manager List" always bad? The answer is "No, of course not". Since when is "doing things right" a bad thing? Puh-leeze!

Bottom line: The truth is, we all need to be good at using EVERY tool possible that matches the situation we are faced with at the time. When we are addressing processes that consistency, then enforce that. When creativity is needed, elicit that.

Anything overdone, becomes a weakness. Don't fall for the "all of nothing" scam. Focus on being the best in the behaviors in BOTH lists. Then you will be a Manager/Leader (whatever you want to call yourself) that ultimately makes a real difference.

Think about it. But more importantly, do something about it...today!