Is Your Organization Healthy?

Organizations are much like organisms.  It is important to stay healthy to be most effective and happy.  When was the last time yours had a "check up"?  Perhaps it is time for your business to check your vital signs and other indicators of health?

First of all, the best (whether individual or corporate) understand a basic truth: Health is NOT just the absence of disease.  Instead, true health is the presence of vitality! 

Consider your current organizational symptoms.  Is your operation getting optimal results?  Is there dynamic, principle-based leadership throughout the organization?  Do all the different "parts" (operational functions) interact effectively with each other?  Are there indications of illness in one part of your company that is negatively affecting the rest of the business?

One way to think about your organization is similar to how your body operates.

The Brain - Unclear/unhealthy focus "directs" the rest of the body (Leadership must provide a compelling vision, standards, and communicate guidance to all parts of the operation).

Various physiological functions (lungs/breathing, blood/circulatory system, food/digestive system, protection/immune system, etc.) all must work together like departments/divisions of a business to walk, talk, and accomplish anything.

Ask yourself some questions:

1. If you had a physical problem that was causing you pain or limiting you significantly, wouldn't you do something (ex. visit a medical specialist) to correct that situation?  Why wouldn't you do the same for your business?

2. Is your business operating at peak health?  If not, what are you "feeding" your company?  Does it have a healthy "diet"?  Does your operation have proper balance?  Are you "working out" and challenging your business to improve and grow?  Are all the different functions aligned and working together properly to ensure the best outcomes?

3. How are you (and your colleagues) participating in your well-being?  Do you have a plan that serves your "body" so you can best serve those customers that you were born to serve?

Take your vital signs and consider the health path you are on now, and where it is leading you.  Then make a decision about your corporate lifestyle.  Will it lead to where you want to be in your future?  Will it allow you to leave the vital legacy you want to leave?

Think about it.  But more importantly, do something about it...today!

**For world-class results, get proven solutions by contacting former Disney business performance experts at 1-888-MDJONES/635-6637 or online at www.SmallWorldAlliance.com. 

Guaranteed Breakthrough

Ever notice that sometimes, even in the midst of a long-term improvement effort, you hit a phase where things seem to stall? Sometimes we get so caught up in achieving a specified goal that we miss the real opportunity - AND the meaningful breakthrough. Consider this catalyst to shake things up:

Rather than continuing to fixate on your pre-determined, measurable outcome - take some time revisit why you are making the effort and then (perhaps) shift to different options that will make it better.

The key here is (re?)discovering what your CUSTOMERS think is "different" & "better".

• Different: What is your competition doing? What are they not doing? Is your brand (personality of your company) distinctive? Is the customer experience unlike anything else in your industry?
• Better: What does your customer value in regard to your industry's product/service? Speed? Dependability? Quality? Why does your product/service even exist? Improve in that area, and you will gain a competitive edge.

Too often, organizations get so caught up in delivering action items and tactical plans, that they fail to stay engaged with the more relevant perspective.

Bottom line - becoming different & better, as defined by your customers, will always be an improvement (always!), and will draw the attention you need to eventually move your business (and you!) to the top.

Think about it. But more importantly, do something about it...today!

Facebook Versus Face Time

A key to both business and personal success is how well we can really connect with others. What works best to really connect with someone: Meeting in person? Calling them? Talking to them? Talking with them? Mailing them? Emailing them? Texting data/information? Sharing opinions? Sharing feelings? Sharing secrets?? The options continue to grow!

Obviously, the start of the answer is appropriately connecting using whatever resources are available. At Disney, we asked WHY we wanted to connect to determine the best option. Best long-term solution? Quality rather than quantity. And no, they are not mutually exclusive - you can have both!

Today, much is being discussed about the varying forms of social media: Facebook, Twitter, blogs, etc. There's nothing wrong with those tools as long as they are each considered as only a part of your efforts to truly connect.

Oftentimes, we get caught up in being so focused on a task that we forget that how the task is done is just as (many say even more) important. Appropriately including your personality in the sharing of information is what makes all the difference. After all, if there's no "you" in the interaction, then they could've gotten the information from some inanimate computer or something. "You" are not required. If that isn't unsettling, it should be.

Think about any recent interaction you've had. Here's a simple test: After the interaction, did the person know more about you, understand more clearly how you are aligned, or like you/respect you more than when they started the interaction? If not, it was probably not engaging. "You" added no special value. Your role could have been automated...and will be - unless you do something about it.

Want to improve? Here's a challenge for you: Think about the people you want to really connect with. What access methods (face-to-face, phone, email, text, social media, etc.) do they value? [Tip: Use those methods] The next time you have the opportunity, purposefully ask questions about potential ways your interests overlap. Discuss common opinions and feelings about issues that are relevant. Focus on how you interact and make sure it engages the other person.

Then watch how your connection dramatically improves.

Then watch how your business improves!

Think about it. But more importantly do something about it...today!

Getting Extraordinary with Ordinary

I'm not much into formulas. I'm not a number-crunching/stats kinda guy - over and beyond the bottom line "what are the results?" type. However, after many years of talking with other leaders about what it takes to get superior results, most are stunned to hear what I have found while working with dozens of Fortune 500 companies:

Ordinary tactics + discipline = Extraordinary results.

Let me explain:

Have you noticed that when you read about what world-class companies say they do to achieve amazing outcomes, you (like most professionals) think "well, that's obvious" or "that makes sense"? Most of what these outstanding businesses do is not super-secret, mysterious proprietary strategies or tools. They follow a path to success that has been followed by many other consistently successful companies before them. the have leaders that are role models. they engage their employees in working together effectively and in creating innovative solutions. The exceed the expectations of their external customers by attending to the details that they care most about throughout their entire experience. they focus on low/no cost investments that make good business sense for the long-term.

Then why isn't everyone getting world-class results as well? They don't (sufficiently) focus on the "ordinary" discipline of consistent implementation. They fail to be consistent/fair in their accountability of behaviors. They don't take the risk of being courageous enough to be transparent in how they face the truth/reality of their individual and team performance. Ordinary "do the right thing" effort has, unfortunately, become uncommon.

It's easier to talk the talk than to walk the walk. It's easier to write a bonus check than to have a thoughtful token of appreciation. It's easier to entertain the idea of success rather than experience the sacrifice required to achieve it.

There's nothing extraordinary about proven strategies - we know what to do. If we're not getting the results, it's because we simply fail to:
- take a cold, unblinking look at ourselves
- take the time to identify root causes and the natural consequences
- invest in building healthy, long-term working relationships
- won't consistently make the constantly-required behaviors that lead to the results we desire

Those who want the easy way out always balk at this truth. It's not sexy or "business as usual". But it is simple - and what has been proven to work. Just look at those renowned organizations who are experiencing consistent success. What works - works!

So if you want extraordinary results, simply look to proven (ordinary) tactics and the tried and true (ordinary) discipline of implementing those tactics. If you need help, go out and get it, but no one achieves real success until they bridge this gap. NO one.

So, you want to be a SOMEone, or a NO one?

Think about it. But more importantly, do something about it...today!

Gaining The Power To Make A Difference

Had an interesting conversation with a client last week about making a difference. He said he wanted to but felt powerless to actually make it happen. Here are some relevant insights/options that might be relevant to what you are going through:

First of all, all power is actually based on the influence you have in a particular situation - either over things or people.

When I was in charge of Leadership initiatives for the Disney Institute, my team discovered that the most successful leaders at Disney first influenced people so that they could affect things and lead people (followers) accordingly.

That said, there are many different ways to gain power/influence:

• What you have - When you have money/resources, you are of value to others and can influence accordingly. Keep in mind that your "stuff" is not you. If your resources go away, so does you influence/power.
• Who you know - Are you influential with those who are influential? Meet them, get to know them, and be worthy of their trust/respect.
• What you know - Develop yourself so that you know information or have skills regarding something of value to others. An important thing to know is what matters to the people you want to make a difference with - and what is currently influencing that situation.
• Who you are - Do people care about you? Do they admire you? Do they fear you? If so, they will be willing to do things for you - including tap into their resources. (FYI: The fear condition is always short-term and always backfires.)

Bottom line: The most sustainable strategy is to be a person of integrity and connect with people - proving that you are trustworthy and care about them. Then develop yourself with what you know (education) and what you can do (skill). Who you know and what you have may ebb and flow with time, but relationships and abilities (when properly maintained) will provide all the influence and power you'll need to make a difference.

Have you identified what legacy you want to leave? What is your passion? What worthwhile goals do you have that help those you care most about?

Think about it. But more importantly, do something about it...today!

Problem, Challenge, or Opportunity?

Today I heard some people having a heated discussion about whether it was better to refer to a situation as a "problem" or an "opportunity".

What a waste of time.

The REAL issue isn't the terminology - it is the fact that, typically, all they do is talk. That's a common situation that most people/businesses are in today. Here are some practical distinctions I make that I've been told by clients is helpful:

Definition of "Problem" = Anything that is unacceptable to you. The degree of your problem is the degree of unacceptableness. REALLY unacceptable = BIG problem.

Definition of "Challenge" = A problem that you are willing to face/fix.

Both "Problems" and "Challenges" are "Opportunities". The truth is: We have almost unlimited opportunities each and every day. You can choose to have one less soda a day and lose about 15 pounds a year. You can choose to wake up 30 minutes earlier each day and invest that time strategically considering your future. You can choose to take the 5 minutes immediately after reading this blog to call a friend or family member and tell them how much you care about them or to ask forgiveness/forgive them to enhance your relationship.

Every day. Every hour. Every minute is an opportunity.

The question is: "Will you take action"?

Merely talking about definitions of words and other concepts without acting on that discussion to add some kind of value is a complete waste of energy. Calling something a "problem" isn't what creates negativity/defeat. Failing to do anything constructive about the problem is what keeps it a problem - and retains the negative consequences.

Solution? Commit to do more than talk about what needs to improve. Take action to achieve something of substance that means something at the end of the day.

Just a suggestion...you could start with that phone call...

Think about it. But more importantly, do something about it...today!

When In The Midst Of The Storm

Recently, it seems like nearly every client, colleague, and friend has been overwhelmed by unexpected circumstances. Sometimes the challenge has been out of left field, sometimes the challenge has been more intense or longer-lasting than expected...but either way, they are struggling to manage.

Sometimes, Life has a way of ganging up on you, eh?

This past month has been a challenge for me as well. A "perfect storm" of previous commitments, professional challenges, and personal set-backs. Sometimes it can knock the wind out of you - leave you reeling for a moment. A setback like this can be painful, but it can be an attention-getter when you desperately need one.

When things in our environment are so dynamic, it is dangerous to be inflexible in anything except your values and The Truth. The saying that "good always triumphs over evil" is only true in the longest term. Short term, the ugly truth is that evil sometimes wins...temporarily. The key is getting through the temporary times.

Here is what I've found to guide me (and other clients/colleagues/friends) through these temporary trials: The "A List"...

1. Accept the pain/circumstances: Denial only prolongs the process. It IS happening - and time (nor any connected circumstance) isn't stopping. Grow up and face it with courage NOW or a messy "domino effect" will make it worse. (Yes, it ALWAYS makes it worse...)

2. Assess the root cause(s): Objectively review your circumstances and YOURSELF to get at the root cause of the problem. Look for trends/patterns. What is REALLY causing the pain right now? Could it be the natural consequences of YOUR actions? (or LACK of action?)

3. Adapt to the new situation/challenge: What was is no longer what is. Let go of the past and embrace a new now to establish today's starting place to make progress towards your goals. No, your goals don't have to change, necessarily (if they are still worthy), just your approach to achieve them. Maybe there's ANOTHER right answer that will get you there?

4. Action your way through towards your goals: Thinking/talking about your intentions get you NOWHERE. As overwhelming as it may seem, you can take a step NOW...even a baby step is progress. Baby steps, multiplied by consistent effort often turns to momentum and larger steps.

If you've experienced a painful set-back, you have my condolences. Take a moment to grieve (Accept) and then commit to the rest of the process. There IS hope...even in the midst of the pain and confusion. Focus on your goals and the process and soon you will be out of the maelstrom.

Take a deep breath, and begin. Now.

Think about it, but more importantly do something about it...today!

What It Means To Earn Life Experience

Just thinking the other day about why some people have poor judgment. I mean, we all make mistakes - at times, even stupid ones, but why do some people grow and others wallow?

Well, it occurs to me the "normal" path that leads to growing as a person includes the following:

Burned - We either watch someone else get burned or we ourselves get burned - suffering the natural consequences of a bad choice. This experience is not a bad thing. It gets our attention. It gives us motivation to NOT repeat that mistake. If a mistake doesn't hurt, then we are sick, and in dire need of professional help. As I like to say: "The truth only hurts when it has to." If the truth hurts, then DO something about it. Change so that the honest truth feels GOOD.

Learned - After having a bad experience, healthy people (when they are paying attention) actually learn something. They connect the dots between the cause and the effect. They start to see the possible ramifications of certain actions (or certain LACK of action). Once you know, you cannot UNknow. Again, this is good. This is growth.

Turned - Learning does not change anything other than knowledge. That is only internal. To actually "bring that insight to life", we must implement. Knowing and Doing are two very different things. We all KNOW we should eat better and exercise, but how many actually DO it? Unless there is sufficient motivation for taking appropriate action, it is as bad (possibly worse?) than not knowing at all.

Earned - If a person takes appropriate action on a new (valid) insight, in the right way, then they will receive the natural consequences of that action - benefits and rewards. Of course, the act of implementing puts us all back in the cycle again - exposing ourselves to the possible pain of getting burned with a future misstep.

[Sidebar: Yeah, yeah, yeah...I know you can learn from pleasant experiences also - not just being burned. I just couldn't find a rhyme that matched the concept - so we all just have to deal with the disappointment of it not fitting in a tidy little package.]

For the best results, we can all focus on:

1. Taking appropriate risks - be willing to fail in order to optimize potential.
2. Stay aware of what is happening around us so we can connect the dots for improvement ideas.
3. Exercise the discipline to change behaviors. Consistent behaviors = consistent results.
4. Reap the benefits of the improvement - reinvest in future growth. Enjoy some too!

Think about it - but more importantly, do something about it...today!

Pixie Rust

Disney is known for it's attention to detail. Always making sure every aspect of the Guest experience adds value, rather than undermines value.

In other words: Making sure everything is "show ready" for your guests creates Pixie Dust...if not, you risk having Pixie Rust.

The only way we can fend off the decay of every day wear and tear is to be vigilant on maintenance. Not just with our equipment and other "things" resources, but also with the most important resources we have - our human resources.

I often hear people ask about how Disney (and other like-minded "legendary" companies) achieve consistent excellence. Well, it doesn't come by accident. They do the hard and disciplined WORK of maintaining what matters.

That includes their people. Training every day (informally, in addition to the formal kind) accomplishes several things:
1. it keeps everyone's attention on what matters
2. it keeps everyone's skill level high
3. it builds a culture of discipline and excellence
4. it positions the entire team for success - in any circumstances

Talk about return on investment. The results speak for themselves at every world-class organization.

Funny how the wanna-be's complain that they can't seem to get those kinds of results, when all they need to do is execute on the right things consistently every day. Continuous improvement can help ANYone turn Pixie Rust into Pixie Dust.

Think about it. But more importantly, do something about it...today!

Formula for Business Success: Follow and Improve

Everyone seems to be "getting back to basics" - and, for one, I'm glad. As long as the basics include a sophisticated look at long-term success.

To that end, I've been pondering how to simplify a formula for success without getting too simplistic. So far, here's what I've come up with:

Follow your heart (your passion) +
Follow your customer (their passion) +
Improve your skills (your product/services) +
Improve your relationships (engagement with employees/customers)

To me, based on what I've experienced/seen at world-class organizations all over the world, the overlap of all those things seems to equal "Success". Interesting how best-in-class companies lead by following - and are the best because they constantly get better. Pretty simple.

Maybe if leaders would take time to really get clear on these issues, they could take action in a way that paid off with growth and profits. Having this kind of a discussion with your team and your customers will likely reveal some pretty valuable insights.

Just a thought when pondering your own success.

Think about it...but more importantly, act on it - today!

Ready, Able, and...Willing?

Just got through following up with a client's "Action Team", who are responsible for initiating a company-wide improvement initiative. In the past, the organization has fallen victim to "Program of the Month" problems and they've been working hard at getting things ready to roll out.

Here's the rub: they are starting to experience "project creep" - where deadlines begin to be missed and things start taking longer than anticipated.

I hate "project creep". There's rarely a good excuse for it. Reasons, yes - but no excuse.

In confronting the status of their process, we explored numerous issues. It turns out that this initiative is so critical (they need results now and they can't afford to attempt this again) that they are clinging to the dreaded "analysis paralysis" - they continue to gather data and opinions and ANYthing that will hone their confidence.

Another way to look at this is that they are doing ANYthing to keep from having to actually execute the plan, followed by being held accountable for the results. The reality is that additional information will only take them insignificantly small steps closer to the elusive "absolute certainty".

This is a common problem - especially in difficult times. It's human nature to resist accountability - because we forget that being held accountable for great results is so incredibly wonderful!

Bottom line: the team realized that 1. they were actually ready to execute, 2. they were able to execute, 3. they were not, deep down WILLING to execute (because of their fears).

The good news is that we were able to get to common ground and they are moving forward again according to schedule. (Have I mentioned that I love coming in ahead of schedule, under budget, and better than expected?)

I have found that most delays occur because people are not willing to act. They lack the confidence that they are really ready/able. I encourage you to take that leap. You have all the tools you need to navigate whatever "hiccups" are bound to arise. (Hiccups occur no matter how much preparation is done beforehand. Starting before it's all "perfect" just allows you to actually realize it earlier/better.)

Think about it...but more importantly, act on it - today!

"Poor" Service...That I Loved!

Just returned from a business trip in Curacao, an island just north of Venezuela (yep, business!) I had taken a taxi/bus into the downtown area (they essentially pick up people as they pass them along a particular route) to videotape some vlog entries, and was returning back to the resort where I was staying.

As I entered the taxi/bus, the driver asked me in (very) broken English if I had been to Curacao before and whether or not I was in a hurry (I was obviously not a local). I said (in irreparably broken Spanish) yes - many years ago - and not really. This was not surprising, as anyone who has been to a Caribbean island understands the "island time", go-with-the-flow mentality - which I personally appreciate as part of enjoying their culture.

This is where the story gets interesting.

Rather than traveling the typical direct route from the town center to my resort, she deviated wildly. Among her SIDE trips - waaay off the route:

picked up her daughter from school
picked up her sister from the grocery store
picked up her son from school
dropped off her sister at her house
stopped at a gas station to say "hi" to a friend (30 seconds)
picked up a family member

All the while, the driver would comment to me about different things she was driving by. After the above-listed stops (45 minutes into what should be a 10 minute trip), I started to wonder if I had miscommunicated my destination...and then it hit me:

I didn't care.

I was loving the exclusive experience that I was having. I was enjoying seeing things that are very much "off the radar" for anyone visiting the island, and soaking in the real culture of these people - my primary passion when it comes to travel.

What some would consider "bad" service" was actually one of the highlights of my visit there.

Interestingly, about the time I was wondering about what was going on, I unconsciously glanced at my watch and she immediately proceeded to drive directly to my resort. Her keen attention to my non-verbals (and broken "verbals") allowed her to gauge my enjoyment of the experience in real time, and adapt accordingly.

She only asked for the standard rate for the original trip (just US$2.00) and I more than doubled it for (an unheard of) tip.

I think if we all could gain quite a bit by following her example. Focusing on customizing every experience will always set you apart from the competition - and pay off nicely.

Next time I'm in Curacao, you can bet I'll be looking for this taxi driver again!

Think about it...but more importantly, do something about it - today!

Important Or Imperitive?

Ultimately, running/growing a business is all about making decisions. I believe the real problems are created because people fail to adequately prioritize.

Nearly all companies have espoused Standards or Values. The problem occurs when a decision needs to be made, the team reviews the Standards - which are all of equal importance - and begin the ever-familiar process of arguing which is the best route to take to solve the problem.

At issue is having numerous important Standards actually gets in the way of effectively and efficiently resolving the situation. When all the Standards are equally important, then the entire operation can come to a standstill - only becoming "unstuck" when someone has superior political weight (authoritative position or influence) to push a decision through the process.

This could all be avoided if the Standards were prioritized. If every company created a "forced choice" of their Standards/operational guidelines and ranked them according to what was the most important (then second most important, etc.) from the CUSTOMERS' perspective, you could actually use it as a tool. Once identified, they only need to be defined, communicated to everyone in the company, and reinforced/measured (accountability).

Once this is done, I've seen numerous companies see immediate improvement on, not only the decisions that teams were making, but also the alignment of employees behaviors with the corporate culture. When the building blocks of the business is organized, there is less agonizing in the operation.

Think about it...but more importantly, act on it...today!

Sick of "Woulda, Shoulda, Coulda"?

Let's set some things on the table:

Yes, the economy is horrible.
Yes, the resources are more scarce.
Yes, the customer is demanding more for less.
Yes, the competition is hungrier.

Yes, yes, yes...I get all that too. What's real is real. I have no problem accepting the truth and dealing with reality - in fact, I'm about as pragmatic as they come.

What I do have a problem with is the attitude of "there's nothing we can do" or "we just have to wait it out".

The people who mistakenly take this position are usually the ones that are frozen in fear - thinking that they only have to continue "business as usual" until things stabilize and then they will pick up where they left off in their business dealings. They are also the people who expect that their industry/competition/customers will go back to the way things were.

They are so very wrong.

Yes, the economy moves up and down in somewhat predictable cycles. That will never change. However, another predictable thing that doesn't change is the cycles of changes in business dynamics and social expectations.

Does anyone think that their competition is really standing still? Does anyone really expect customers to settle for less than value for their dollar?

People expect more now. Customers and employees are rethinking their decisions. Those businesses that deliver - in time to capture these seeking customers/employees - will succeed. Those who do not, will slowly fade away. The irony is: they will wonder what happened and somehow blame the economy or some external force - rather than their lack of willingness to act on those critical behaviors that would make a difference.

If a company wasn't delivering before and are suffering now because of that, why continue "business as usual"? That is a sure path to destruction! The companies that were consistently delivering quality and service (value) are still doing fine as long as they are adapting to their changing customers priorities. Unless organizations 1. identify their shortcomings, 2. identify plans/tools that will fix those shortcomings, and 3. take action (now!) to execute those ideas, then it all will become empty talk.

Results never come from talk - they only come from action.

Think about it...but more importantly, act on it...today!

Right Tool + Wrong Approach = FAIL!

Okay, I saw something interesting today (I think every day holds something interesting to notice if we pay attention). Anyway, walking into a store from the parking lot, a man was trying to help a teen-aged girl who had locked her keys in her car. He had a "slim jim" (an illegal tool that cops and n'er-do-wells use to gain access into a car quickly when needed) and was doing his best to unlock the door.

Here's the hilarious/relevant part...

Normally, when you use this tool, you slide it between the window and the door and run it along the length of the door until you find the locking mechanism (do NOT ask me how I know this). Done correctly, it typically takes about 5-10 seconds.

Based on the expressions on both their faces (and the sweat pouring off the guy), it was obvious this guy had been working at this problem a long time. Unfortunately (...wait for it...), he was placing the "slim jim" into the TOP of the window and bending it, etc. like people used to do when using a coat hanger to unlock the old flared door locks!

It took me a minute or so to enjoy the humor/stifle my laughter before I offered to help. (Of course, I'm not admitting actually using the illegal tool to help, I'm just saying "I helped"...ahem.)

Anyway, it's interesting to me how this situation mirrors business life in other ways. We can have a great tool that really works well, and screw it up by using the tool the wrong way. Sometimes our old thinking/approach undermines the new tool. The resulting failure is then mistakenly blamed on the tool and not the person wielding the tool. This is why is so valuable to have someone who has been there and used the tool - successfully...in real life, not just theoretically - to show the way.

I've noticed something else very interesting: When experienced people who have had real success with the real (new) tools are successful in making things dramatically improve - the people who used the same tool ineffectively are typically mystified - often making lame excuses such as the successful people "have better circumstances" or "there must be something missing that caused me to fail".

Self-deceived whiners. The truth is, if someone - anyone - is successful with an approach/tool, then that approach/tool can be adapted to fit your circumstance...if the critical aspects are implemented properly.

Think about it...but more importantly, act on it...today!

Timeless Growth Secrets

I had an interesting conversation today with the owner of a prominent orange grove here in Florida. During our conversation, he mentioned that he had grown up with plants - first, at a plant nursery, then at a fruit grove, before establishing a national produce corporation.

He mentioned that, especially in this time of economic difficulty, he has found that there are timeless truths to growing - whether it be a plant or a business.

"When the environment is challenging, you find that people's reaction to the challenge is what determines the health or the plant and/or the business. You can save a lot of money in the short term by not watering/fertilizing a plant when times are tough, but the natural consequences are almost always that it costs more to nurse it back to health. In fruit trees you can easily lose an entire season of fruit production - or even lose the tree altogether. The best long-term growth approach is to stay focused on the health of the plant/people/relationships. That is really the only way to ensure a healthy rebound when things get better."

These days, we should all rethink "growth" to not just include "getting bigger", but to be about growing our profit margins. Investing in our employees and helping them to better engage both customers and business improvements, we can grow in every way that matters - and naturally leads to survival...and success!

Isn't it interesting how nature can lead the way to success in our professional lives?

Think about it...but more importantly, act in it...today!

Stopping The Pain

What does it take to finally take action and really stop the pain - for the long term? In the face of this economic downturn, companies are resorting to issuing layoffs in a desperate attempt to stay solvent.

The shame of it all? It won't help them.

Layoffs are short-term reactions that create long-term problems.

World-class companies know that in times of crisis, real character is not built - it is revealed. The true colors of a leader is evident in times such as these. If they say "people are our most important resource" and then opt to lay them off, their lack of integrity is there for all to see.

And employees (current or future) will remember.

Even employees who are left working after the layoff will remember...and the natural consequence is "survivor's guilt", lack of trust in the company, a focus on self (preservation) rather than the team...the list goes on.

The more effective option is to engage the employees in creating (and, therefore, owning) the solution. Focus on "your most valuable resource" guiding themselves out of this mess. With the right processes/tools, innovation leading to success in the face of these situations build teamwork/success.

And, yes, they will remember this too. You will enjoy the natural consequences of that. Nice.

Think about it...but more importantly, act on it...today!

FINALLY Bring Your Goals To Life!

Okay, it's a new year and we all want to have a new/better life. BlahBlahBlah... Let's cut to the chase: What do the most successful people do to consistently achieve their goals - even in difficult times?

No, they aren't superhuman and they do not have better resources/opportunities (at least before they started realizing their goals), they just do what ordinary people will not: THEY STOP SETTLING!

The most successful leaders/organizations simply don't settle for anything less than excellent. They make a real commitment (not just some temporary "resolution") and take real action - not settle for merely talking about action items or plans to act. Every success began with a single step - a call, an email, a conversation with someone or connection with something that could help exceed typical results and get extraordinary results.

A true breakthrough starts with a real investment of yourself to connect with proven approaches to success - not some lame "law of attraction" psycho-babble. "Wishing" is not a legitimate business strategy.

Contrary to common belief, the first step is NOT being aware that you want to be better. Awareness (and "wishing") doesn't count - we all want to improve. The real first step is doing something - taking physical action!

Identify someone who has earned success and physically contact them - ask them how they did it. Don't settle for just telling people about your plans - show them by doing.

So...stop reading right now and start doing...right now!

Oh, and have a Happy New Year too. (and by "Happy", I mean "kick-ss successful")

Think about it...but more importantly, act on it...today!

What It Takes To Survive In Crisis Situations

It's hard not to notice the scores of businesses failing right now. Many claim that they are the "victims" of this nasty economic crisis. The hard truth is, they are only the victims of how they dealt with the circumstances. Let's really look at the facts:

Why won't all businesses in their industry fail? After all, they're dealing with the same circumstances. Actually, there's a simple answer:

There are two primary aspects of our operational abilities: Preparedness (Training; Having processes in place; etc.) and Resources (Money; Physical assets; People; etc.) Here's the secret that true world-class businesses have discovered: Your current status regarding these two issues are based on how you think!

This is NOT some "name it, claim it/ask the Universe for it" kind of garbage...uh, I mean, theory. When leaders think training is important, they invest in that and are better prepared. When they think innovative solutions best come from front line employees, they engage them in opportunities to adapt/improve results. You get the picture. Their actions begin with their thoughts and beliefs.

Because circumstances constantly change, the key is thinking in a way (focusing on proven, real-life solutions) that gets consistent, world-class results - even in difficult times.

It's too bad many professionals miss that truth. It means the difference between thriving and merely surviving...and sometimes (unfortunately) between surviving, and not.

Don't be that statistic. Even now, it's not too late to invest in the proven approach that will completely change your situation for the better. Really. Don't settle for less when you can tap into proven solutions that will lead you to achieving your potential.

Think about it...but more importantly, act on it...today!

Getting Through the Tough Times

With all this economic turmoil, the typical response of the average person is to freeze. For ordinary companies, freezing spending is an easy short-term "solution", but it has significant long-term ramification. Cutting back on investing in what creates the results, only serves to undermine the ultimate results themselves.

That's why extraordinary companies do NOT freeze. They may cut back on certain non-strategic expenditures (which makes sense), but in order to get better results in difficult times, they actually focus MORE on investing in what generates those results: their people and their customer experience.

No wonder that, when the dust settles, these legendary companies have extended their lead in the marketplace.

Certainly something to consider...only if you want to be extraordinary, of course.

Think about it...but more importantly, act upon it...today!