Not Just Hardware

I just returned from serving as a judge for the Singapore Experience Awards - an event that honors the best business practices (and results) of organizations across industries throughout Singapore. While the visit to Singapore was excellent as always, this particular trip provided an interesting new insight.

An executive of a large international technology corporation mentioned that their renowned success throughout the world was not the result of their amazing hardware, but of what he called "heartware" - the passion of his engaged employees. He recognized that without their passion for innovation and executing their plans to the highest standard, their products would simply be more in a market of mediocre "things".

Interesting that, in a land that is so well known for how they embrace technology, they have the strategic wisdom to place a premium on what actually creates that technology.

A rare insight we could all benefit from, I think.

Consider all the competitors in your industry. For the most part, you all have access to the same resources - offices, office supplies, computers, raw materials, time, etc. What typically determines the outcomes of an organization is how they utilize those common resources. The best do so in decidedly UNcommon ways.

When was the last time you focused on upgrading YOUR "heartware" at work? By shifting how you select, train, communicate, and reward your team you can transform what you achieve with your resources. Or, as Walt Disney once said "taking ordinary resources and creating extraordinary results"...to optimize your competitive edge.

Think about it. But more importantly, do something about it...today!

Gaining The Power To Make A Difference

Had an interesting conversation with a client last week about making a difference. He said he wanted to but felt powerless to actually make it happen. Here are some relevant insights/options that might be relevant to what you are going through:

First of all, all power is actually based on the influence you have in a particular situation - either over things or people.

When I was in charge of Leadership initiatives for the Disney Institute, my team discovered that the most successful leaders at Disney first influenced people so that they could affect things and lead people (followers) accordingly.

That said, there are many different ways to gain power/influence:

• What you have - When you have money/resources, you are of value to others and can influence accordingly. Keep in mind that your "stuff" is not you. If your resources go away, so does you influence/power.
• Who you know - Are you influential with those who are influential? Meet them, get to know them, and be worthy of their trust/respect.
• What you know - Develop yourself so that you know information or have skills regarding something of value to others. An important thing to know is what matters to the people you want to make a difference with - and what is currently influencing that situation.
• Who you are - Do people care about you? Do they admire you? Do they fear you? If so, they will be willing to do things for you - including tap into their resources. (FYI: The fear condition is always short-term and always backfires.)

Bottom line: The most sustainable strategy is to be a person of integrity and connect with people - proving that you are trustworthy and care about them. Then develop yourself with what you know (education) and what you can do (skill). Who you know and what you have may ebb and flow with time, but relationships and abilities (when properly maintained) will provide all the influence and power you'll need to make a difference.

Have you identified what legacy you want to leave? What is your passion? What worthwhile goals do you have that help those you care most about?

Think about it. But more importantly, do something about it...today!